IT Coordinator

Nature of Work: The IT Coordinator plays a vital role in supporting and coordinating information technology systems across 3Rivers merged agencies. This position ensures the alignment of technology, data, and operations to enhance the delivery of high-quality, person-centered services. Serving as the primary liaison between the organizations leadership, staff, and managed IT service provider, the IT Coordinator translates technical concepts into practical, user-focused solutions that support daily operations and organizational goals. This position requires strict adherence to HIPAA privacy and security regulations. The IT Coordinator is responsible for maintaining confidentiality, integrity, and availability of protected health information (PHI) through secure system management, staff education, and collaboration with vendors. The coordinator models and enforces 3Rivers commitment to ethical data stewardship and compliance with all applicable state and federal privacy laws. Essential Functions: System Integration and Management. Coordinate with external IT vendors to implement and maintain secure, functional, and user-friendly systems.Manage timelines, deliverables, and communication throughout integration projects.Oversee hardware, software, and network connectivity to ensure operational efficiency. Technical Oversight and Support Serve as the point of contact for all IT-related vendors and service providers.Ensure prompt response and resolution to IT-related issues.Oversee upgrades, security patches, and system maintenance.Ensure compliance with HIPAA, cybersecurity, and data privacy standards. Training, Access, and User Support Coordinate user setup, access, and removal across systems including Office 365, shared drives, and specialized applications.Provide technical support and troubleshooting for agency staff.Develop and maintain user-friendly guides and standard operating procedures.Conduct new-hire and ongoing technology training focused on secure and compliant system use. Inventory, Procurement, and Documentation Maintain detailed inventory of all IT equipment, hardware, and software licenses.Maintain accurate documentation of network configurations, system updates, and integrations. Business Continuity and Security Support implementation of 3Rivers Business Continuity and Disaster Recovery Plans.Participate in annual technology audits and security reviews. Agency Core Values: Accountability: We take ownership of our actions, follow through on commitments, and hold ourselves and each other to high standards. Adaptability: We embrace change, stay open to feedback, and grow through learning and evolving together. Collaboration: We work as one team, listening, supporting, and building on each others strengths. Empowerment: We support individuals in making their own choices, fostering independence, self-expression, and valuing every voice and experience with respect and empathy. Community: We believe in the power of connection and community. We are dedicated to serving, placing the needs and well-being of those we support at the center of all we do. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.