Warranty Analyst
Ohio Machinery Co
Description
Find YOUR fit at Ohio Machinery Co.! Join a winning team that is committed to being a top-performing, dynamic industry leader and the partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Grow your career with us-discover the opportunities waiting for you today! Job Summary: The Warranty Analyst plays a key role in managing and maintaining all warranty-related accounts, with a primary focus on Caterpillar warranty claims. This position is responsible for processing, researching, and administering warranty claims while ensuring accuracy and compliance with manufacturer guidelines. You will act as a key liaison between internal departments, manufacturers, and customers, providing technical warranty support and helping drive operational excellence. Key Responsibilities:
Find YOUR fit at Ohio Machinery Co.! Join a winning team that is committed to being a top-performing, dynamic industry leader and the partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Grow your career with us-discover the opportunities waiting for you today! Job Summary: The Warranty Analyst plays a key role in managing and maintaining all warranty-related accounts, with a primary focus on Caterpillar warranty claims. This position is responsible for processing, researching, and administering warranty claims while ensuring accuracy and compliance with manufacturer guidelines. You will act as a key liaison between internal departments, manufacturers, and customers, providing technical warranty support and helping drive operational excellence. Key Responsibilities:
- Process, review, and submit warranty claims in accordance with Caterpillar and internal guidelines
- Research and resolve discrepancies, denied claims, and warranty issues to maximize recovery
- Maintain accurate warranty records, documentation, and reporting systems
- Collaborate with service, parts, and sales teams to ensure proper claim documentation and submission
- Provide technical warranty guidance and support to internal stakeholders
- Monitor warranty claim trends and identify opportunities for process improvement
- Ensure compliance with corporate, manufacturer, and accounting policies
- Communicate claim status, updates, and resolutions in a timely and professional manner
- Assist with audits and reporting related to warranty activity
- High school diploma required
- 3-5 years of related industry experience
- Proficiency with computers and Microsoft Office applications
- Working knowledge of corporate and manufacturer warranty policies, procedures, and accounting practices
- Strong planning, organization, and follow-up skills
- Excellent verbal and written communication abilities
- Analytical mindset with strong problem-solving skills
- Sound judgment and interpersonal skills
- Exceptional attention to detail
- Ability to manage multiple priorities and meet deadlines
- 401(k) with company match and discretionary contributions
- Two medical plan options, including an HSA with a dollar-for-dollar match up to $1,200 annually
- Dental and vision insurance
- Credit union access
- Life insurance, short-term disability, and long-term disability coverage
- Scholarship opportunities for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation
- Competitive base salary with annual bonus potential
- Company SuccessShare bonus program
Vacancy posted 3 days ago
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