Guest Experience Specialist

Join the Huntington Team Huntington Pacific Hotels LLC manages and develops Marriott- and Hilton-branded hotels with a focus on strong operations and memorable guest experiences. If you enjoy helping people, solving problems, and working with a team in a fast-paced environment, this role is a great fit. Why Huntington Career growth: Learn the business from experienced leaders and build skills that transfer across hotels and departments Supportive culture: Work with a team that values accountability, service, and doing the right thing Variety and opportunity: Exposure to multiple brands, systems, and day-to-day operations Guest-first mindset: Be empowered to take ownership and make things right for guests Department: Housekeeping Reports to: Housekeeping Manager Position Summary The Guest Environment Specialist ensures that all guest rooms and public spaces consistently meet Huntington and Marriott brand standards for cleanliness, safety, and environmental responsibility. This position is crucial in upholding our reputation for quality service and sustainability across our properties. Key Responsibilities Room & Public Area Care Clean and maintain guest rooms, hallways, and common areas to exceed guest expectations. Replenish amenities and supplies, prioritizing the use of eco-friendly products whenever possible. Guest Service Excellence Respond promptly and courteously to guest requests, ensuring their needs are met efficiently. Maintain a professional demeanor at all times and embody Huntington’s hospitality values in every interaction. Environmental & Safety Compliance Actively participate in Huntington’s green initiatives, including energy conservation, waste reduction, and recycling programs. Adhere to OSHA regulations and all brand safety protocols, including emergency procedures and safe use of cleaning products. Operational Support Stock housekeeping carts and maintain inventory control to ensure efficient operations. Report any maintenance or repair issues promptly to engineering or management for timely resolution. Qualifications High school diploma or equivalent preferred. Previous experience in housekeeping or hospitality is desirable. Ability to lift up to 50 lbs and stand or walk for extended periods. Strong attention to detail and the ability to work independently. Performance Metrics Guest satisfaction scores focused on cleanliness and responsiveness. Compliance with Huntington’s sustainability and safety standards. Timeliness and accuracy in completing assigned housekeeping tasks. Benefits Competitive hourly wage. Exclusive Marriott and Huntington employee discounts. Comprehensive training in sustainability and best hospitality practices. Experience No educational requirement. Environmental Conditions Regularly works near moving mechanical parts Regularly works in outside weather conditions Regularly exposed to vibration Frequently exposed to fumes or airborne particles, and toxic or other chemicals The noise level in the work environment is usually loud Physical Demands Seeing – Must be able to see well enough to read reports, drive, and use a computer. Hearing – Must be able to hear well enough to communicate on the phone and in person. Standing/Walking/Mobility – Must be able to stand to operate office machinery. Must be able to move between departments. Climbing/Stooping/Kneeling – Must be able to climb four flights of stairs. Must be able to stoop and kneel for short periods of time. Lifting – Must be able to lift up to 25 pounds. Fingering/Grasping/Feeling – Must be able to write (sign keys in/out, fill out work orders, etc.). ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. California & Federal (FLSA) Wage/Hour Notes This position is Non-Exempt and eligible for overtime in accordance with federal FLSA and California wage and hour requirements. Meal and rest periods are provided in accordance with California requirements. Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work. Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances. Employment Statements Huntington Hospitality is an Equal Opportunity Employer. Employment is at-will (unless otherwise required by law or written agreement). This job description is not a contract and may be modified based on business needs. #J-18808-Ljbffr