Enterprise Applications Service Manager
$110kRobert Half
Job Description
Job Description
Position: Enterprise Applications Service Manager
Location: Near Overland Park KS area -- Hybrid weekly
Salary: $110,000 base + bonus + benefits
Join a global manufacturing organization undergoing significant technology transformation. We are seeking a hands-on, customer-focused Enterprise Applications Service Manager to lead support operations, drive continuous improvement, and serve as the key escalation point for critical business applications and ERP services.
What You'll Do
• Lead enterprise application and ERP support services within a global environment.
• Manage escalations, service delivery performance, and strategic vendor relationships.
• Drive process improvements, automation initiatives, and operational efficiencies.
• Coordinate application updates, releases, and change management activities.
• Partner with business and IT leaders to enhance service quality and user experience.
• Establish and promote best practices for service management and continuous improvement.
What We're Looking For
• 5+ years of experience in IT Service Management, Service Delivery, Application Support, or related leadership roles.
• Experience supporting ERP and enterprise business applications in a complex organization.
• Strong vendor management, stakeholder engagement, and problem-solving skills.
• Proven success improving processes, reducing operational inefficiencies, and driving automation.
• Excellent communication and influence skills across technical and business teams.
• Manufacturing industry experience is a plus.
• Oracle Fusion experience is beneficial but not required.
Why Join?
• High-impact role supporting global business operations.
• Opportunity to lead service excellence and continuous improvement initiatives.
• Flexible hybrid or remote work arrangement.
• Competitive compensation, bonus potential, and strong career growth opportunities.
If you're passionate about service delivery, operational excellence, and driving meaningful business improvements, we'd love to hear from you. *** For immediate and confidential consideration, please APPLY and EMAIL YOUR RESUME to MEREDITH CARLE . My email can be found on my LinkedIn page. Also, you may contact me at View phone number on ziprecruiter.com. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***ERP - Enterprise Resource Planning, Vendor Management, Service delivery, Service Delivery Management, Application Support, Stakeholder engagement, Stakeholder communications, Stakeholder Management
Vacancy posted 1 day ago
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