Deskside Support Technician (Tier II)

Job Title: Deskside Support Technician (Tier II)
Location: Washington, DC
Type: Contract
Contractor Work Model: Onsite - onsite
Pay: $39/h
Security Clearance: Public Trust

Overview
This role is supporting a fast-paced government environment in Washington, DC, providing Tier II deskside support to end users across multiple office locations. The position focuses on troubleshooting Windows-based hardware and software issues, resolving break/fix incidents, supporting printers and peripherals, installing specialized applications, and managing tickets through an ITSM system. The technician will also assist with security-driven device removals, coordinate with internal teams, and provide white-glove support to senior leadership and executive offices when needed. Candidates should have prior experience in a Windows enterprise environment, strong troubleshooting skills, experience working independently, and the ability to travel between nearby buildings throughout the workday. An active Public Trust clearance is required.

Responsibilities

• Provide deskside support for end-user devices, including troubleshooting hardware and software issues.
• Perform break/fix support such as replacing hard drives, batteries, and other hardware components.
• Assist in the installation of specialty software not already packaged in SCCM.
• Remove devices from the network as directed by Security.
• Diagnose and resolve issues with printers, including installation of toner and troubleshooting hardware problems.
• Work independently through a ticketing system to deliver prompt and professional service to users.
• Coordinate with security and other teams for device removals and security compliance.
• Support senior management offices and leadership with high-priority technical support, providing timely and professional service.

Requirements

• High School diploma with 5+ years of prior relevant experience
• Current Public Trust clearance
• Ability to maintain a Public Trust clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Experience troubleshooting Windows issues, such as Blue Screen of Death
• Use of an ITSM ticketing system
• Excellent written and verbal communication skills
• Ability to work across multiple buildings in Washington without direct supervision

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #851-Rockville-S1