Customer Service Representative

Job Full Description

Express Employment Professionals Garland has partnered with a company in Garland and Wylie, TX to actively recruit a Customer Service Representative to join their team.

Job Overview:


We are seeking a detail-oriented and customer-focused Sales and Service Administrator to support daily operations by managing customer inquiries, processing orders, and ensuring accurate documentation. This role serves as a key liaison between customers and internal teams, requiring strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.


Pay Rate: $15.50 for Garland and $22/hr. for Wylie

Key Responsibilities:


Customer Service:
Manage customer inquiries, answer questions, and follow up on issues while maintaining a professional and service-oriented approach.


Order Processing:
Accurately and timely enter and process customer orders, invoices, export documents, and credit card payments.


Data Entry & Accuracy:
Maintain high levels of accuracy with data entry, documentation, and daily administrative tasks.


Front Desk Support:
Serve as receptionist both in person and via telephone, ensuring a positive experience for all visitors and callers.


Documentation & Organization:
Scan, file, and maintain records of customer orders and invoices while ensuring overall office organization and upkeep.


Administrative Support:
Assist with general office duties, special projects, and additional tasks as assigned.

Requirements:


• Strong written and verbal communication skills
• Accurate and efficient data entry (minimum 40 WPM, 50+ preferred)
• Ability to work independently and manage multiple priorities
• Service-oriented attitude with strong attention to detail
• Stable work history (no frequent job changes)
• Dependable and punctual
• High school diploma or equivalent
• 2+ years of administrative or customer service experience preferred
• Proficient in Microsoft Excel

Schedule:


Monday - Friday: 8:00 AM - 5:00 PM



Location: Garland, TX and Wylie, TX

Garland, TX
2461
911 Main Street
Garland, TX 75040