Adult Medicaid Trainer and Quality Assurance (IMC III)

Adult Medicaid Trainer and Quality Assurance (IMC III) Salary $48,447.96 Annually Location Health & Human Services, NC Job Type Full-time Job Number 00008 Department Social Services Opening Date 07/13/2026 Closing Date Continuous Job Purpose Are you passionate about helping others, skilled at teaching, and ready to lead with impact? Join our dynamic team as our Income Maintenance Caseworker III – Adult Medicaid Trainer/QA and be a change-maker in your community! In this role, you'll develop and deliver engaging training that empowers staff to serve our customers with confidence. You'll stay current on policy changes, provide hands‑on coaching and support, collaborate with NC FAST as a technical resource, and help ensure our work meets the highest quality standards through regular reviews and continuous process improvement. All DSS positions are subject to reallocation contingent upon funding, agency needs and client population and are subject to perform work during emergency or disaster situations as required and may be required to staff shelter overnight. Responsibilities Provide ongoing training and technical assistance to income maintenance staff. Interpret policy changes, guide staff through updates, and help troubleshoot challenging cases. Conduct initial assessments to identify barriers and goals, complete orientations, and collaboratively develop and update an agreement that outlines the path to employment success. Conduct comprehensive reviews of Medicaid cases to ensure compliance with federal, state, and local policies. Identify trends, errors, and training needs through diagnostic evaluations and data analysis. Maintain accurate case records and data in agency systems, ensuring timely entry of participation hours, outcome plans, and benefit releases to maintain compliance and program integrity. Stay current on Medicaid and Economic Services program policies. Ensure accuracy and consistency in case determinations, benefit calculations, and customer communications. Mentor and support staff through coaching, constructive feedback, and hands‑on training. Support supervisors by reviewing and evaluating their case assessments to maintain consistent quality standards. Assist in audit preparation (federal, state, or local), contribute to the development of corrective or improvement plans, and ensure follow‑up implementation. Qualifications Graduation from a four-year college/university; or graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; or graduation from high school with three years of paraprofessional, clerical, or other public contact experience which includes negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or graduation from high school and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or an equivalent combination of training and experience. To qualify for the Income Maintenance Caseworker III position, in addition to the experience noted above, the candidate must have at least two years of additional experience as an Income Maintenance Caseworker. Computer Skills: Prior experience with Microsoft Windows suite of products. License/Credentials: Possession of a valid NC driver's license. Skills & Abilities PHYSICAL DEMANDS: N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) Physical Demands Stand F Walk O Sit F Manually Manipulate F Reach Outward O Reach Above Shoulder O Climb O Crawl N Squat or Kneel O Bend O Talk/Hear C Lift/Carry 10 lbs. or less O 11-20 lbs. O 21-50 lbs. O 51-100 lbs. N Over 100 lbs. N Push/Pull 12 lbs. or less O 13-25 lbs. O 26-40 lbs. O 41-100 lbs. O See C Taste/Smell N Other Physical Requirements Vision (Near, Distance, Peripheral) Work Environment Standard office setting. Employees are frequently subject to working with agitated clients, heavy workloads and compressed time frames. Health Insurance Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment. Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA. Dental Benefit Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Vision Insurance A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event. Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more. Life Insurance Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents. Retirement Benefits Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed. Time Off Accruals Vacation Time – Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year. Sick Time – All County full time employees earn 12 days of sick leave per year. County Observed Holidays – Alamance County will observe the State of North Carolina Holiday Schedule. Wellness Benefits & Programming Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all it's free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isn't recorded. Help is available 24/7/365 by telephone. Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost. Services Available Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever. Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...) Assistance with finding a Primary Care Provider Health Education and Counseling Triage and referrals to specialists when appropriate. Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay. Employee Fitness Center Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers. Yes No I have a bachelor's degree from an accredited college or university I have an associate degree in Human Services Technology, Social Services, Business Administration, or a closely related field I have a high school diploma/GED and at least three years of qualifying paraprofessional, clerical, or public contact experience. I have a high school diploma/GED and at least two years of qualifying paraprofessional, clerical, or public contact experience, including at least one year in an income maintenance program. None of the above. Yes No Beginner (less than three years) Intermediate (three to six years) Advanced (more than six years) None of the above Yes No Required Question Employer Alamance County Government Address 124 West Elm Street Graham, North Carolina, 27253 Phone View phone number on click.appcast.io Website #J-18808-Ljbffr Alamance County Veteran Service Office