Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2010 and has grown into a strong team of eight who work together to serve our customers and community. Im a second-generation State Farm agent, so this business has been a part of my life for many years and has helped shape the values I bring to leading our office.

I graduated from Georgia State University and have a family with two daughters, along with a dog and a cat at home. Family is very important to me, and that perspective carries into the way we support one another as a team. We stay involved locally by sponsoring community events and supporting initiatives throughout the area. Being present in the community and building real relationships with the people we serve is a priority for our agency.

We offer PTO, a 401(k), health benefits, licensing reimbursement, and a strong focus on work-life balance.
Our culture is collaborative and relationship-driven. Were looking for someone who is hardworking, positive, and enjoys building relationships with others. The right person will be a team player who brings energy, professionalism, and a strong work ethic to the office every day. If you enjoy working with people and being part of a supportive team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Trent Lewis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.