LoanIQ Production Support

Job Summary

We are looking for an experienced LoanIQ Production Support Lead to lead endtoend production support incident management and operational stability for the LoanIQ platform and its integrated ecosystem The ideal candidate should have strong handson LoanIQ support experience excellent troubleshooting capabilities and solid technical exposure across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift

The role requires strong experience in highseverity incident management root cause analysis monitoring release support and continuous service improvement

Key Responsibilities

• Lead endtoend LoanIQ production support and maintain overall platform stability
• Manage highseverity incidents service restoration escalations and problem followups
• Troubleshoot LoanIQ batch processing job failures feeds files and integration issues
• Investigate upstream and downstream applicationinterface failures
• Proactively monitor production health and identify potential operational risks
• Analyze business impact and recommend appropriate risk mitigation and preventive actions
• Use Splunk and Dynatrace for monitoring troubleshooting log analysis and performance investigation
• Support LoanIQ releases upgrades implementations infrastructure changes and production deployments
• Troubleshoot application and platform issues across NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift
• Perform root cause analysis RCA for recurring and critical production issues
• Maintain support runbooks operational procedures knownerror documentation defects and workarounds
• Provide timely incident status and escalation communication to business and technology stakeholders
• Partner with business CIO infrastructure vendor engineering and platform teams
• Participate in oncall support for critical incidents weekend deployments infrastructure changes disaster recovery exercises and industry testing
• Drive continuous improvement automation operational resilience and service stability

Required Skills

• 10 years of experience in application development andor production support
• Strong handson experience supporting the LoanIQ platform in production
• Strong experience in L2L3 Production Support and Incident Management
• Experience handling P1P2 or highseverity production incidents and service restoration
• Strong troubleshooting experience involving batch jobs feeds files interfaces and integrations
• Technical knowledge of NET Oracle SQL Server J2EE UNIX Informatica MQ Mule and OpenShift
• Strong understanding of application monitoring log analysis and production health monitoring
• Experience with root cause analysis problem management and operational risk management
• Experience supporting production releases deployments upgrades and environment changes
• Strong stakeholder management communication and documentation skills
• Ability to participate in an oncall and afterhours production support rotation

Desired Skills

• Strong experience with Splunk and Dynatrace
• Knowledge of ITSM ITIL processes including Incident Problem and Change Management
• Experience supporting complex financial or banking applications
• Exposure to disaster recovery and business continuity exercises
• Experience working with infrastructure middleware database product and vendor teams

Primary Skills

LoanIQ Production Application Support Incident Problem Management UNIX Oracle SQL Server NET J2EE Informatica MQ Mule OpenShift Splunk Dynatrace RCA BatchJob Support

Skills

Mandatory Skills : Dynatrace, MySQL, Oracle Linux Administration, Splunk

Good to Have Skills : Critical Incident Response, Major incident management