Research & Resolution Specialist

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Position Overview

The position of Research & Resolution Associate (RRA) is responsible for the full cycle pursuit of investigating and resolving open invoices and credits as assigned by the Research & Resolution Managers. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable. The RRA must effectively communicate and coordinate with direct co-workers, employees at branch locations, and the representatives of commercial and state agencies. The position will promptly respond to escalated inquiries and requests related to open account balances.

Essential Job Functions

Identify and prioritize outstanding balances based on research and reports provided by RRMs.

Research and resolve open invoices and credits by utilizing company software and tools.

Recognize and communicate trends in problematic accounts and payers to management.

Work all monthly-predetermined balances through adjudication and resolution.

Document all efforts to resolve balances utilizing designated software and reports.

Build and maintain effective relationships with Epic team members and representatives of commercial and state payers relevant to your open balances.

Review each payers specific guidelines (rates, filing/appeal deadlines, forms, etc.) as needed.

Promptly reply to inquiries made by Aveanna employees regarding your assignments.

Requirements

High school diploma is required

Proficient computer skills including experience with Microsoft Excel and the internet

Preferences

Undergraduate Degree Preferred

Customer service experience Preferred

Other Skills/Abilities

Must be able to adhere to confidentiality standards and professional boundaries at all times

Analytical Problem Solving Skills

Strong attention to detail

Effectively manage multiple priorities

Ability to work well in a team environment

Deadline Driven

Time Management

Ability to remain calm and professional in stressful situations

Strong commitment to excellence

Quick-thinking and astute decision making skills

Effective problem-solving and conflict resolution

Excellent organization and communication skills

Physical Requirements

Must be able to speak, write, read and understand English

Occasional lifting, carrying, pushing and pulling of 25 pounds

Must be able to lift 50 pounds

Prolonged walking, standing, bending, kneeling, reaching, twisting

Must be able to sit and climb stairs

Must have visual and hearing acuity

Must have strong sense of smell and touch

Must be able to sufficiently reposition patients and move equipment without assistance

Environment

Performs duties in an office environment during agency operating hours

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter, and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

Aveanna Healthcare