Contact Center Supervisor I

Job Description

Job Description

This position provides assistance to Contact Center Representatives, Leads and serve membership by providing service and information in a pleasant, efficient manner via telephone or correspondence.

Benefits include:

Employee Benefits + Perks Include:
• HMO, PPO Medical & Vision Plans
• Dental plans, including orthodontics
• 401K (Employer Matching and Profit-Sharing Contributions)
• Group Life, Accidental, Short- and Long-Term Disability and Supplemental Insurance
• Pre-tax flex and commuter benefits
• Paid Time Off (PTO), holidays- including time off for volunteering in the community
• Employee Recognition program, work from home options available with tenure
• Employee loan discounts
• Education and tuition reimbursement programs
• Professional development programs
• Work-life enrichments such as Employee Appreciation Events, On-Site Health and Wellness Fairs, Holiday Parties, Community Support Events, Educational and Tuition Reimbursement Programs & More!

We are currently looking for a The Contact Center Representative I who is the primary point of contact to guide our members to credit union products, services and solutions. You will manage the expectation and experience of our members while solving problems and assisting with technology questions.

The Police Credit Union is an Equal Opportunity Employer and hires are made without regard to any individual’s race, age, color, national origin, ancestry, disability, veteran status, religion, marital status, or domestic partnership; pregnancy, childbirth or related medical conditions; other medical conditions or genetic characteristic; sexual orientation, gender, gender identity, or transgender status; or any other biases protected by state, federal, or local law, regulation or ordinance. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.