Customer Service Representative - Onsite

Customer Support SpecialistThis position will be located on-site in North Lauderdale, Florida. As a Customer Support Specialist you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.Join us in transforming the digital business landscape. At TP, we blend cutting-edge high-tech solutions with an essential high-touch human connection. You will be a vital part of a team that empowers global companies to quickly adapt and deliver exceptional experiences.Your potential for growth here is limitless. We are committed to fostering career advancement, as proven by the journey of our Chief Executive Officer Americas, who started as an agent and rose to the highest levels of the company. At TP, we provide the platform; your ambition sets the limit.We also welcome applications from active-duty service members, veterans, and military families. Please mention your service to the recruiter!TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Application Deadline: Ongoing until positions are filled.ResponsibilitiesAs a Customer Service Representative, you will be the front-line ambassador to our brand, dedicated to delivering a consistently high level of customer satisfaction. In this role you will be responsible for handling inbound calls, emails and cases resolving customer inquiries, and providing exceptional service that not only meets but exceeds customer expectations. The ideal candidate will be a compassionate, empathetic, and solutions-oriented individual with a genuine passion for helping people. This role requires a strong focus on first-call resolution, building positive customer relationships, and contributing to our company's reputation for outstanding service.QualificationsWe're looking for fearless people – people who are inspired to deliver only the best in all that we do.High School Diploma or equivalent18 years of age or olderProven call center experienceTyping 30 WPMProficient in PC operation and navigationEntry-level network troubleshooting Ability to set up home Wi-Fi networkAbility to set up and configure a router or switchCore proficiency with a laptop or desktop computerAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skillsKey Competencies:Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.Communication: Outstanding communication, listening, and analytical skills.Organizational Skills: Strong organizational and problem-solving skills.Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.