Automotive Service Lane Manager / Dispatcher

New Bern Auto Group is seeking a Automotive Service Lane Manager / Dispatcher


Description

The Lane Manager / Dispatcher is essential in ensuring processes are followed in the Service Lane and work is being distributed to the proper technicians.


Responsibilities

• Ensuring Processes are being followed in the Service Lane
• Dispatching Repair Orders to the appropriate Technicians
• Handling Customer Concerns
• Conducting Weekly Advisor Reviews
• Leading Meetings
• Active involvement in T.O.'s to provide a fresh perspective and presentation to customers.
• Closing Repair Orders
• Assist customers in servicing, repairing and explaining each service need.
• Filling in at the desk when needed
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Assisting in Hiring
• Monitoring Usage of Systems
• Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization Uveye, Rapid Recon etc.
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.

Qualifications

• Experience in Service Advising and being a Top Performer
• Strong focus on providing excellent customer service
• Motivated and Enthusiastic
• Driver's License
• Background Screening

What We Offer:

• Medical, Dental, Vision, Life
• 401k
• Ongoing training and education through the manufacturer and management team
• Family-oriented and genuinely friendly work environment
• Employee vehicle purchase and service discounts

No phone calls. Please submit qualifications online.