User Support Specialist
Virtual Vocations Inc
Resolving inbound customer calls and providing accurate solutions, the full-time remote User Support Specialist will manage customer inquiries, review account details, and advocate for customers facing financial stress. Key responsibilities Successfully resolve customer calls by identifying solutions and executing or escalating as necessary Manage inbound and outbound calls efficiently while striving to meet operational metrics Identify trends or systemic issues and escalate them internally, advocating for the customer Required qualifications 2+ years of call center experience in customer service Experience in the Fintech or financial services fields, particularly with loan or mortgage support Fluency in both Spanish and English with strong communication skills Ability to thrive in a fast-paced, goal-oriented environment Basic understanding of REST APIs and SQL is a plus
Vacancy posted 2 days ago
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