Manager, Care Services

Care Services Manager

The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it.

POSITION SUMMARY: The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager you will be responsible for the management of care services program which may include but not limited to ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families and/or supervising of care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefits, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.

DUTIES AND RESPONSIBILITIES:

• Receive referrals and obtain all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care.
• Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, when appropriate.
• Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association.
• Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families.
• Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies.
• Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group.
• Work with the Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff.
• Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes.
• Ensure database is used consistently within territory and established standard operating procedures are followed within territory.
• Ensure reports, including statistical, outcome, and other metrics are accurate and timely
• Offer recommendations concerning current or future programs.
• Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations.
• Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory.
• Assist Managing Director Care Services/Care Services Director as assigned.
• Ability to travel as required or requested.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: This position does not currently have supervisory responsibilities. However, it is possible that supervisory responsibilities may be added based on the needs of the role and the Association. When supervisory responsibilities are assigned, the requirements are as follow:

• As required/requested supervises remote and office-based care services staff in the delivery of programs and services to individuals impacted by ALS and their families.
• As required/requested work with the Managing Director Care Services/Care Services Director to recruit, coach, mentor, train, and perform annual performance reviews of care services personnel.
• As applicable conducts regular 1:1 meeting with assigned care services staff

QUALIFICATIONS:

• Bachelor's Degree in social work, health administration, public health, nursing, or a related area required, Master's preferred.
• Minimum of 3-5 years of related professional experience, including direct care, case management and leadership or management experience.
• Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards.
• Knowledge of ALS is a plus, but not required.
• Experience with progressive neurodegenerative disease.
• Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred.
• Skilled communicator, with superior interpersonal, verbal, and written skills.
• Able to handle confidential information and maintain high confidentiality.
• Excellent organization skills and attention to detail.
• Display strong work ethic, personal integrity, empathy.
• Proficiency in Microsoft Office Suite. Salesforce and database experience a plus.
• Ability to work independently with little supervision; must be a self-starter.
• Ability to manage multiple projects simultaneously.
• Excellent customer service skills.
• Ability to drive locally and travel nationally on Association business is required.
• Ability to work occasional evenings and/or weekends for Association business and events.

PAY TRANSPARENCY: The ALS Association's pay range for this position begins at the New York State minimum salary of $62,353.20 annually.

The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The ALS Association endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.