Technical Client Services and Order Management Coordinator (Manufacturing)

Job Description

Job Description

Do you love solving problems, speaking with customers, and keeping complex orders on track?

Join KELTEC, Inc.—founded over 40 years ago and now the largest manufacturer of air‑oil separators in North America. We’re growing our sales and service engine and need a bilingual pro who can support customers, manage orders, and contribute to new business development.

What you will do

• Deliver exceptional, bilingual customer support via phone, email, and virtual channels.
• Enter and manage orders, returns, and inquiries with accuracy and complete documentation.
• Resolve issues quickly; escalate when needed and close the loop with customers.
• Partner with production, shipping, and sales to ensure on-time fulfillment and delivery.
• Keep detailed logs of customer interactions, transactions, and complaints.
• Translate documents, policies, and procedures to support Spanish-speaking audiences.
• Conduct market research to identify potential leads and segments.
• Generate new pipeline with targeted cold calls and emails; qualify inbound leads and move them through the funnel.
• Develop and deliver persuasive, customer-specific sales presentations.
• Build strong relationships with new and existing accounts; follow up consistently to nurture opportunities.
• Stay current on product knowledge; collaborate with the product team on updates and enhancements.
• Support account management, order tracking, and follow-ups for the sales team.
• Other duties as assigned.

What you bring

• Bachelor’s degree in Business, Sales, Marketing, Communications, or related.
• Customer service background; manufacturing/industrial experience preferred.
• Clear, professional communication and strong interpersonal skills.
• Microsoft Office proficiency (Word, Excel, Outlook).
• Detail orientation, strong organization, and follow-through.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proactive problem-solver with a service mindset.

Bonus points

• ERP/CRM experience (e.g., HubSpot).
• Fluency in English (verbal and written).
• Comfort using the full Microsoft Office Suite.
• Experience in a manufacturing environment.

Perks & Benefits

Medical, dental, vision, PTO, and 401k matching.

Schedule

Core hours: 8:00 am – 5:00 pm. Work beyond those hours may be required based on operational needs.

Physical Demands

Office-based work with regular standing, sitting, and walking; occasional stooping, bending, kneeling, crouching, reaching, and twisting. Ability to lift/push/pull up to 25 lbs; frequent keyboard and office equipment use; sufficient vision, hearing, and verbal communication to exchange information.