Escrow Insurance Representative I

Escrow Mortgage Insurance Representative I

Full time; Non-Exempt; 37.5 hours/week; Overtime required.

HYBRID position: In-office 3 days per week

Location; Lake Zurich, IL, US

Department: Escrow Tax

Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

As a PMI representative, you will be responsible for completing various reports and tasks to ensure that mortgage insurance guidelines are followed per HPA.


Essential Functions and Duties:
• Review and research errors/discrepancies and follow through with resolution.
• Complete loan level audits.
• Work assigned reports/tasks with attention to detail and ensure accurately completed.
• Communicate proficiently and professionally with outside vendors and other departments.
• Ensure all regulatory, investor and Bank guidelines are followed.
• Identify and communicate discrepancies or process improvements.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.


Required Qualifications:
• Proficient in Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong attention to detail.
• Critical thinking and problem-solving skills.
• Ability to work independently and in a Team environment.
• Ability to meet deadlines along with excellent time management and multi-tasking skills.
• Have a professional attitude.
• Reliable and dependable.
• Willingness to learn new job-related skills and expand knowledge.
• High school diploma or GED.

Preferred/Other Qualifications:
• 1-year previous loan servicing experience.
• Basic understanding of Private Mortgage Insurance (PMI).
• Experience with MSP.

Benefits:
• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.


The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.


In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.