IT DATA ANALYST/TECHNICIAN

Job Description

Job Description

TITLE: IT DATA ANALYST/TECHNICIAN

POSITION: FULL TIME/DIRECT HIRE

Summary:

Founded in Santa Clara County in 1928, Goodwill of Silicon is dedicated to improving employment opportunities, increasing standards of living, providing economic independence, and restoring our clients’ sense of self-worth. We achieve this through workforce creation, vocational training, and environmental stewardship. With 18 retail stores, an online store, an extensive reuse/recycling operation, and our Contract Services division, we help individuals overcome barriers to employment, build sustainable lives and communities.

We are seeking a highly motivated and skilled Data Analyst to join our team. As a Data Analyst, you will be responsible for collecting, analyzing, and interpreting large sets of data to support business decisions. You will be expected to develop and implement data analytics processes, identify trends and insights, and create visualizations to communicate your findings to stakeholders.

Job Responsibilities:

• The primary responsibilities include developing and maintaining reports using the Business Intelligence Platform Reporting.
• Ensure the accuracy of data in the Business Intelligence database and interface connectivity between databases.
• Collaborate with Donated Goods Retail management to support revenue growth and profitability.
• Analyze high-volume data to identify trends related to the overall health of Donated Good Retail Departments and provide comprehensive recommendations.
• Develop process efficiencies and automation to create standardized, efficient, and repeatable processes.
• Monitor competitive activity and pricing in the e-commerce marketplace and identify opportunities and threats to the business.
• Provide guidance and strategy for marketing a wide variety of retail product categories.
• Support Retail New Product replenishment and sales.
• Assist in implementing and maintaining E-Commerce Listing Platforms and provide E-Commerce support for IT-based systems
• Participate in the annual sales planning and forecasting process by sharing knowledge of the category, customers, and trends.
• Maintain complete documentation relating to job responsibilities in accordance with IT policy
• Offer general support as needed to the IT department.
• Perform any other special duties and projects assigned.
• Collect and analyze large sets of data from various sources
• Develop and implement data analytics processes to support business decisions
• Identify trends and insights in data and communicate findings to stakeholders
• Create visualizations and dashboards to communicate complex data in an easily understandable manner
• Collaborate with cross-functional teams to implement data-driven solutions
• Develop and maintain data documentation and reporting systems
• Data analysis:

1. Collect, organize, and analyze data from various sources to identify patterns and trends.
2. Develop statistical models to analyze data and make predictions.

• Data management : Manage large and complex data sets, maintain databases, and ensure data accuracy and consistency.
• Report generation : Prepare reports and presentations based on data analysis, and present findings to stakeholders in a clear and concise manner.
• Technical support : Provide technical support and troubleshoot issues related to IT systems, software, and hardware. Ensure the smooth operation of computer systems, networks, and servers.
• System maintenance : Maintain and update IT systems, including software and hardware upgrades, to ensure optimal performance.
• Security: Ensure the security of data and information by implementing and maintaining security protocols, including firewalls, antivirus software, and encryption.
• Documentation :
  1. Maintain documentation and manuals related to IT systems and processes, including procedures and instructions.
  2. Stay up to date with emerging trends and techniques in data analysis

Requirements:

• Bachelor's degree in computer science, information technology, or a related field, as well as relevant experience in data analysis and IT support.
• Possess 1-2 years of desktop support experience and a strong understanding of computer hardware and software.
• Strong analytical skills, attention to detail, and proficiency in programming languages such as SQL, Python, and R, are also necessary
• Experience in network management and help desk support.
• Solid knowledge of IT systems and applications.
• Understanding of TCP/IP protocols and LAN/WAN configuration.

Preferred Technological Knowledge:

• OKTA, Office 365, Intune, JAMF, Netskope, POS Systems

Working conditions:

Works in an office environment

Works a standard workweek with occasional evenings and/or weekends.

Occasional local travel to GWSV’s retail stores

Moderate: Occasional short deadlines. The work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.

Physical requirements:

Sitting, standing, walking, touching, fingering, talking, hearing, and repetitive motions

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.