Patient Services Coord. II
$17.71 - $24.94 per hourMass General Brigham
Patient Service Coordinator II Orthopaedic Surgery
The Patient Service Coordinator II (PSC II) plays a key role in supporting the clinical, operational, and academic missions of the Department of Orthopaedic Surgery. This position offers a unique opportunity to work alongside nationally recognized orthopaedic surgeons while contributing to innovative patient care initiatives. Reporting to the Administrative Manager, the PSC II provides comprehensive administrative support within a fast-paced ambulatory surgical practice. Responsibilities include coordinating patient appointments, supporting clinical operations, assisting with surgical scheduling, obtaining authorizations for advanced treatments, and ensuring a seamless patient experience.
The ideal candidate is highly organized, detail-oriented, comfortable working independently, and able to manage multiple priorities in a dynamic healthcare environment. Candidates with a clinical background and experience using Epic are strongly preferred.
Key Responsibilities:
- Patient Scheduling & Care Coordination
- Surgical Scheduling & Pre-Operative Support
- Administrative Support
- Customer Service & Operations
- Front Desk & Team Coverage
Qualifications:
Education
Required:
- High School Diploma or GED
Experience
Required:
- Minimum of 12 years of related experience in an ambulatory or surgical healthcare setting
Preferred:
- Clinical background
- Experience with Epic electronic medical record system
- Surgical scheduling and/or prior authorization experience
Additional Job Details (if applicable):
Remote Type: Hybrid
Work Location: 55 Fruit Street
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $17.71 - $24.94/Hourly
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General BrighamVacancy posted 2 days ago
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