Patient Services Coord. III

Administrative Support Specialist

Under general supervision, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician(s), staff members and management to ensure a quality-based, customer-oriented flow of work. Utilizes discretion and judgment to organize priorities, complete tasks and handle confidential patient information. Performs a wide range of administrative tasks utilizing well established skills and experience to support a medical office, including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals.

Principal duties and responsibilities include:

• Patient care responsibilities
• Administrative responsibilities
• Surgical scheduling

Qualifications:

High School Diploma or GED required. Secretarial Certificate or college education preferred. Minimum of 3 to 5 years of secretarial experience. Experience in a healthcare setting helpful. Exceptional computer skills required. Good command of English language, including medical and scientific terminology. Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures. Ability to work independently or in a team environment. Excellent interpersonal and customer service skills; ability to solve problems. In-depth understanding of all pertinent medical insurances, managed care and patient financial services. Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable to the performance of the job), Joint Commission (JC), and Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Working conditions: Normal office conditions.