Technology Support III

Job Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end SLAs, reliability, and uptime for applications and infrastructure.
• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements. 
• Proactively monitor, troubleshoot, and resolve incidents using Grafana, AWS CloudWatch, Splunk, Dynatrace, APICA.
• Maintain and enhance automated Control-M workflows; manage real-time data streaming via Kafka.
• Maintain CI/CD pipelines with Jenkins; practice rigorous source control using GitHub and Bitbucket.
• Develop, document, and enforce standard operating procedures; participate in on-call rotation.
• Drive technical debt down by evergreening living operational documentation and orchestrating resolution utilizing Jira and engaging peer teams.
• Utilize LLM/AI to pivot from triage to mitigation to prevention quickly; contribute to technical solutions.
• Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations. 

 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience  in SRE and/or DevOps in a enterprise-scaled environment
• Deploy, manage, and enhance AWS solutions (EC2, S3, Lambda, RDS, IAM, ECS Fargate, Athena, EMR, CloudWatch, Terraform).
• Operational support experience in Control-M, Kafka, Jenkins, GitHub, Bitbucket, Jira.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity. 
• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations. 
• Deep expertise in observability and incident response; able to resolve critical issues independently.

Preferred qualifications, capabilities, and skills

• Proficiency in Python, Shell, Java, and/or SQL.
• Strong ownership, accountability, and communication.
• Effective verbal and written communication skills; strong improvement mindset.
• Ability to work in a fast-paced team environment, balancing competing priorities and tasks.
• Ability to learn new technologies or technology concepts quickly.
• Ability to work in a fast-paced team environment, balancing competing priorities/tasks.
• Ability to learn new technologies or technology concepts quickly.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.