Customer Service Specialist

Store AssociateEngaging on sales floor with customer to impact the customers experience in the store. Maintaining the product flow weekly to ensure shelves are stocked to store brand standards.Responsibilities include:Collects and disposes of trash following approved procedures.Dust and damp mops floors following approved procedures.Moves equipment and products for proper cleaning and places products back in correct placement.Cleans assigned areas with the use of assigned materials and equipment. May require mixing water and detergents in containers to prepare cleaning solutions according to specifications.Deep clean key areas of the store including but not limited to bathrooms, breakrooms, entry ways and other high traffic areas to maintain a clean, safe environment for customers and staff.Must keep cleaning equipment neat and orderly; notify supervisor of supply needs in advance for replenishment.Seeks out areas requiring cleaning; takes initiative to complete the task.Completes all tasks assigned by supervisor.Performs tasks in accordance with all federal, state and county guidelines.Maintain positive and respectful interactions with both team members and customers, even in difficult situations, in keeping with the organization's vision and values.Project a positive image and serve as a role model for other Team Members.Other duties as assigned may include:Provide a fast and friendly check out experience; execute cash handling to standards.Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS)Participate in the truck un-load, stocking, and planogram (POGs) processes.Support shrink and safety programsAdhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standardsPreferred Knowledge/Skills/Abilities:Retail and/or cleaning experience preferredPhysical Requirements:Ability to remain standing for long periods of timeAbility to move throughout the storeRegular bending, lifting, carrying, reaching and stretchingLifting heavy boxes and accessing high shelves by ladder or similar equipmentPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.Use of standard commercial cleaners and chemicals from cleaning suppliesApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels requires all team members in this role to be at least sixteen (16) years or older. Michael's Inc