Branch/Service Administrator

Branch / Service Administrator

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a leading global supplier of equipment, tools, services, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

The Branch / Service Administrator can be at either one of our Alaska locations, depending on where we find the right candidate!

Are you a detail oriented administrative professional with strong time management skills and also have a background in inventory or office management? If you have excellent communication skills and a strong customer focus, Sandvik Mining and Rock Solutions wants to speak with you!

Key Performance Areas

As the Branch / Service Administrator, you will be responsible for performing administrative services for the Fairbanks and Juneau, AK locations, which may include office clerical and support services and customer service. As well as being responsible to set up jobs for the workshop, prepare packets for supervisors, and enter, track and expedite all workshop work in process (WIP) orders. You will be responsible for answering customer requests and questions, and will be the first point of contact for visitors to the facility. This role will also support local management's administrative needs, including scheduling of meetings and arranging travel.

Additionally, the Branch/Service Administrator will:

• Answer and direct phone calls and messages within range of knowledge and authority
• Follow up on orders as requested
• Handle various arrangements, supplies and support for meetings, training classes and other functions
• Book travel arrangements and accommodations for visitors, and personnel as required
• Order office supplies to ensure proper inventory
• Organize minor maintenance and repair of building
• Provide general clerical support including accounts payable/receivable, mail distribution, processing of credit applications and data entry

Aurora and Sales Tools

• Enter warranty sales tools claims and close aurora job upon acceptance or rejection of claim in Aurora software

Administrative Duties

• Order vehicle safety equipment for fleet
• Order uniforms for field service technicians
• Order tools for field service technicians
• Order office supplies for technicians

Accounting

• Maintain AP links for orders placed; amend and receive orders
• Work with AR to resolve outstanding balances
• Work with vendors and customers to be set up in Sandvik ERP

Finally, the Branch / Service Administrator will:

• Secure parts and materials for technician jobs
• Prepare quote information for parts and service jobs
• Coordinate with vendors for orders
• Follow up with Sandvik internal stakeholders as required to satisfy the requirements of WIP
• Prepare, quote and invoice jobs
• Verify and enter technician time into jobs
• Produce reports of in process, backlog and future jobs
• Work in Aurora S34 system processing
• Open field service jobs for billable work, warranty and jobs for other areas of parts & service
• Open N00 jobs for new units; PDI, warranty, other work to be performed on the new unit
• Maintain/track open field service jobs

Work Environment:

• Industrial/shop‑floor areas (material handling, service bays, rebuild shops, warehousing)
• Office settings
• Occasional outdoor/field conditions
• Small, close-knit team within heavy industrial equipment environment

Minimum Qualifications:

• 2 years' related experience in office / inventory management systems
• High school degree or GED
• Demonstrated success being independently motivated
• Safety conscious
• Able to communicate professionally and effectively while maintaining a friendly disposition

Preferred Qualifications:

• College experience / degree
• Quick learner
• Interested in picking up computer skills, or already has learned a variety of computer programs
• Detail oriented, multi-tasking personality
• Team player with strong customer focus

Compensation: We expect this role to be offered $65,000 to $75,000 annual salary

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health, dental and disability insurance, and an outstanding 401(k) retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.