Account Manager

Job Description: About the Role: Our Risk Sales team is seeking an Account Manager to work with customers and prospects across our Risk and Compliance, Factiva, and Newswires solution lines. You Will: ACCOUNT MANAGEMENT: Provide a high level of account management service, by building excellent customer relationships, understanding our customers' businesses, and resolving issues in a timely manner; understand competitor solutions the customer is using and the customer's current and developing needs NEW BUSINESS OPPORTUNITY: Generate new streams of revenue through sales of products and services which address prospects business needs CUSTOMER GROWTH: Identify opportunities for increasing revenue within the account territory via up-selling and cross-selling CUSTOMER SATISFACTION: Maintain high levels of customer satisfaction through regular communication with all customers, and build solid working relationships with each customer SUCCESSFUL RENEWALS: Develop and execute on plans to manage strategic account renewals, ROLLOUT AND ADOPTION: Ensure appropriate levels of customer training and awareness are provided by closely partnering with the Customer Engagement team PRODUCT & MARKET KNOWLEDGE: Clearly express the value proposition and benefits of the Dow Jones products and solutions to specific sectors and markets, and use this knowledge to help increase the value and adoption of our solutions by our customers FORECASTING: Manage Sales Forecast and Pipeline to ensure clear reporting of forthcoming renewals, additional sales opportunities, plus the associated revenue and timescales You Have: A minimum of three years sales experience and a proven track record of success in selling solutions to corporate or financial customers The ability to work well in cross-functional and geographically dispersed teams, as well as being highly self motivated and able work independently when required Excellent communication skills (both written and verbal) to ensure the Dow Jones value position is clearly articulated to our prospects and customers Strong results orientation, with the commitment and drive to achieve new business goals in a complex business environment Strong level of business acumen and awareness to help build credibility with the customer, spot potential opportunities within a peer group or industry sector, and express the benefits of Dow Jones in an appropriate business context Strong time management skills, with an ability to manage tasks in a fast paced environment, and track progress against appropriate activity goals Experience working with, or within, Risk & Compliance functions would be an advantage Bachelor's degree preferred Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Medical, Dental and Vision Insurance Plans Education Benefits Paid Maternity and Paternity Leave Family Care Benefits Commuter Transit Program Subscription Discounts Employee Referral Program Learn more about all our US benefits Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets Reasonable Accommodation We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at View email address on click.appcast.io. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations. Business Area: Dow Jones - Risk Sales Job Category: Sales Union Status: Union role Base Pay Range: $90,000.00 - $130,000.00 We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors. For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions. For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.