Account Manager, SMB

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

As an SMB Account Manager at HHAeXchange, you will drive growth by expanding relationships with existing clients and introducing new products and solutions. You will identify upsell opportunities, educate agency leaders on our value, and ensure clients maximize their partnership with us. We’re seeking results-driven professionals who excel at building trust, uncovering needs, and growing revenue through long-term client success.

This role requires a hybrid schedule, requiring three days per week in our New York City headquarters (8:30am–5:30pm)

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

• Responsible for expanding revenue within existing accounts by introducing new products and uncovering upsell opportunities, while meeting or exceeding monthly growth targets
• Uncover the true business problems and challenges that our prospects are facing 
• Lead discovery and tailored product demonstrations to show the value of the HHAeXchange platform 
• Prospect and generate pipeline within your assigned book of business while also receiving support from demand generation 
• Maintain pipeline hygiene and track all activity in Salesforce, allowing for accurate forecasting to hit your sales targets 
• Provide insightful feedback from prospect conversations to product, sales, and marketing leadership 
• Travel to conferences and industry events as necessary

Other Job Duties

• Other duties as assigned by supervisor or HHAeXchange leader

Travel Requirements

• Travel up to 10%, including overnight travel

Required Education, Experience, Certifications and Skills

• Minimum 2 years of proven experience as Account Manager or similar high-volume full-cycle SaaS Sales
• Superb presentation and product demonstration skills 
• Excellent written and verbal communication skills 
• Experience selling to first-time technology buyers within the Enterprise segment
• Humility and empathy for the challenges our prospects face on a daily basis in the homecare industry 
• Bonus: experience selling into the healthcare or homecare industry 

The base salary for this US-based, full-time, and exempt position is $100,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.