NEW JOB OPENING ACCOUNT SETUP COORDINATOR IN Knoxville, TN, USA!

Job Description

Required Skills

• Strong verbal and written communication skills


• Comfortable making outbound calls to merchants/customers


• High attention to detail and accuracy


• Strong documentation and note-taking abilities


• Ability to work independently and take ownership of cases


• Microsoft Excel proficiency


• Data entry and computer navigation skills


• Ability to manage multiple systems/tools simultaneously


• Strong organizational and analytical skills


• Ability to adapt quickly to changing processes and requirements


• Professional and respectful customer interaction skills


• Ability to escalate issues appropriately when needed


• Comfortable working in a compliance-focused environment

Desired / Preferred Skills

• AML, fraud, compliance, KYC, or banking operations experience


• Prior financial services or merchant services experience


• Experience handling audit-sensitive documentation


• Experience working in high-volume operational environments


• Previous account review or remediation experience

Job Duties

• Review merchant and account documentation for completeness and compliance


• Contact merchants to remediate missing or inaccurate account information


• Document account review actions, decisions, and outcomes accurately


• Maintain audit-ready records and case documentation


• Research and resolve account-related issues independently


• Escalate complex or unclear situations to appropriate SMEs or partners


• Track and organize work using Excel and internal systems


• Ensure compliance standards and quality expectations are consistently met


• Balance multiple cases and priorities while maintaining accuracy


• Collaborate with internal partners to move remediation efforts forward

Job Summary

The Account Setup Coordinator supports the CET Account Review team by reviewing merchant and account information, remediating account issues, maintaining audit-ready documentation, and ensuring compliance standards are met. This role requires strong communication skills, attention to detail, professionalism with outbound merchant interactions, and the ability to manage multiple systems and workflows in a deadline-driven environment.

Interview Process

• Teams video interview


• Candidate must be on camera during interview

Work Environment

• 100% onsite in Knoxville, TN


• Open parking available with no parking fees


• Compliance-focused, deadline-driven operational environment


• Heavy emphasis on quality, documentation, and professionalism

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).