Service Advisor

# Service AdvisorTCC#14-N Fort Worth - Fort Worth, TX 76177## Description# **Job Summary:**Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.## **Duties/Responsibilities:*** Examine damage to determine the extent of body, structural, mechanical, or interior damage* Prepare estimates to repair vehicle* Explain repair process to customers* Communicate with customers insurance related to damages and obtain repair authorization* Complete vehicle check-in with customer* Explain and communicate repair process, estimated repair time and any updates with the customer* Handle total loss process* Perform final Quality Control inspection* Upon completion of repair work, deliver vehicle to customer* Comply with all TCC’s safety standards, guidelines, and procedures* Perform other related duties as assigned## Qualifications## **Requirements***:** Positive, friendly, and approachable demeanor* Exemplary customer service skills* Exceptional multi-tasking and problem-solving skills.* Excellent organizational skills.* Exceptional verbal and written communication skills* Must be 18 years or older* Valid Driver's License## **Education and Experience:*** Prior automotive collision estimating experience* Experience with preparing estimates in CCC One preferred* Proficient with a computer and software## **Physical Requirements:*** Must be able to work safely in a noisy area with many odors present.* Must be able to lift 10 lbs. regularly.* Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.* Must be able to reach below and above shoulder level #J-18808-Ljbffr