Field Service Technician

Job Description

Job Description

The Position: PackSmart is a growing packaging equipment and supply company looking to add a flexible and dependable General Service Technician to perform a full range of service duties ranging from in-house maintenance and tool repair. This position includes a variety of responsibilities, which provides vast experience throughout the service department. The ideal candidate would have 2+ years in service repair. Compensation is $25-35/hour commensurate with experience.

 

The Company: PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system – the Entrepreneurial Operating System (EOS), where our employees know where we’ve been, where we are, and where we are going.

 

Core Values:

• Willing to Learn & Adapt
• Positive & Engaging
• Finds a Better Way 
• Collaborative
• Do What’s Right

We are seeking candidates who embody these core values daily, challenge the status quo and propose more efficient ways to excel in their roles.

Overview of the Role:

As a PackSmart Service Technician, you will support customers by performing on-site repairs to their packaging equipment, assisting with in-house repairs (i.e. tools/machines sent to PackSmart by the customer), as well as participate in installations and demos to support machine sales for the company.

Requirements:

• Must demonstrate the ability to repair and troubleshoot equipment issues
• Knowledge of mechanical and electrical (High & Low Voltages) concepts
• Understand the basic principles of Sensors, Switches, Relays, Servos, & PLC’s
• Ability to work in challenging and time-sensitive situations
• 1-3 years in a maintenance setting or trade school degree/certificate
• Valid driver’s license (Company vehicle provided) 

Responsibilities:

• Complete daily field service repairs on customers’ packaging equipment
• Packaging equipment including, but not limited to: Stretch Wrappers, Case Sealers, Strapping Machines/Hand Tools, Shrink Systems, Balers, Palletizers, Bagging Machine, etc.
• Collaborate with the Sales Team to support machinery sales 
• Complete large machine installation projects with other Service Technicians
• Perform planned maintenance on customers’ equipment 
• Complete service tickets at the end of each service call documenting the visit, including service performed, service time, travel time and parts required.
• Work directly with customers to resolve equipment issues
• Obtain parts information and submit parts requests to Service Coordinator to aid in completing repairs
• Maintain On-site Demo Equipment
• 40-hour work week, OT as needed and optional
• Less than 5% overnight travel, home daily
• Travel of up to 8 Hours of driving daily using company vehicles 

Benefits:

Our employees are critical to our overall success.  We are dedicated to investing in their future by providing:

• Excellent career growth opportunities
• Health, dental, and vision insurance plans
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k) plan with discretionary matching (deferral rates exceeding industry benchmarks)
• Paid Holidays, Vacations, Personal and Sick days
• Education (4,000+ training courses)
• Excellent work-life integration
• Core Value Recognition Program
• IPOD – interdepartmental communication, team building, and employee events 

PackSmart is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.

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