Customer Success Manager

Customer Success ManagerAvolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Northern Virginia, Canada, South America, Sydney, Singapore, London, and the Middle East, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.About The RoleWe're looking for a tech-savvy, high-performing Customer Success Manager to join our AMER team. You'll manage your own accounts focused on driving retention, expansion, and true customer success outcomes. You'll play a key role in delivering measurable impact across the customer lifecycle.ResponsibilitiesRenewal & Expansion SalesOwn the renewal and expansion pipeline, driving retention and identifying growth opportunities across the customer base.Analyze customer data and usage patterns to identify potential expansion opportunities.Negotiate renewal and expansion deals and meet/exceed revenue targets.Customer Engagement & AdvocacyServe as a strategic advisor to key accounts, guiding them toward successful outcomes.Coach customers on best practices, product usage, and self-sufficiency.Escalate and resolve issues proactively, advocating for customer needs internally.About YouProven success in driving renewal and expansion sales within a CS or Account Management role.Data-driven and strategic, with a knack for identifying trends and turning insights into action.Excellent communicator, able to engage with both technical and non-technical audiences.Experienced in working with enterprise clients and C-level stakeholders.Highly motivated, proactive, and collaborative with a growth mindset.Experience with Salesforce or similar CRM tools is a plus.BenefitsAbility to work from anywhere within the USOpportunity to join in-person team retreatsComprehensive healthcare coverage that includes health, dental and eye insurance401K with company matching (after the first 6 months)Life InsuranceShort-term disability insurance20 annual PTO days that you are encouraged to use1 day of birthday leave per year10 annual sick daysPaid parental leaveNew employee home office allowanceAnnual home office allowanceAll applicants must have the right to work in the United States. Avolution is an equal opportunities employer.