Hybrid Director of Service Delivery: Lead MSP Teams

FusionTek

FusionTek is seeking a Director of Service Delivery to lead the Reactive, Escalated, and Service Coordination teams from our Federal Way, WA office or other WA offices. The role reports to the COO and owns the service delivery engine with a hybrid schedule requiring at least two in-office days per week. You will drive KPIs, manage escalations end-to-end, and shape playbooks while aligning with AI modernization initiatives to enhance efficiency, client experience, and profitability across #J-18808-Ljbffr Fusiontek

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Vacancy posted 3 days ago

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