Auto - Credit Verification Specialist I (Bilingual-English/Spanish)

Job Description

Be a key part of the underwriting process that helps customers and dealers move from application to approval. In this role, your calls, verification work, and attention to detail will support timely, accurate lending decisions. You will manage a fast-paced pipeline with clear service level commitments and strong teamwork. If you enjoy customer interaction and investigative work, this role offers a great entry point into auto finance.

As a Credit Verification Specialist in Chase Auto Underwriting Support, you contact customers to verify and collect information needed for auto loan underwriting in line with established credit policies and operating procedures. You will work with dealers, customers, and internal partners to complete employment and insurance verification, resolve application issues, and maintain accurate records. You will manage a pipeline to meet service level commitments while delivering a strong customer experience through clear communication and timely follow-through. We value accuracy, collaboration, and accountability in a changing, high-volume environment.

Job responsibilities

• Conduct phone interviews with potential and existing auto customers to verify information and complete due diligence
• Coordinate with dealers, customers, and internal teams to resolve verification questions and close open items
• Perform employment verification in accordance with procedures
• Perform insurance verification in accordance with procedures
• Investigate and validate loan application details and supporting information
• Rekey applications to correct submission errors and improve data accuracy
• Meet or exceed quality audit standards by following documented processes and maintaining complete records
• Support document retention requirements by ensuring verification documentation is captured and stored appropriately
• Manage a daily pipeline to meet service level commitments to automotive dealers

Required qualifications, capabilities, and skills

• Strong verbal and written communication skills
• Demonstrated customer service or retail sales experience
• Demonstrated ability to work effectively in a team environment and meet deadlines
• Strong attention to detail and accuracy in documentation and data entry
• Ability to multitask, prioritize work, and adapt in a changing environment
• Strong interpersonal and problem-solving skills
• Reading and speaking in both Spanish and English fluently is required for this role

Preferred qualifications, capabilities and skills

• Experience in auto finance or consumer lending operations
• Experience working in a call center or phone-based customer support environment

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.