Implementation Engineer

5iron is a privately held, rapidly growing company, providing best‑in‑class managed cybersecurity operations in the financial sector. 5iron redefines industry expectations by taking an active role in the protection of financial organizations, delivering eyes on 24x7x365 cybersecurity operations to effectively minimize cyber risk inside these organizations. Bringing years of information security experience with financial institutions, our managed security operations protect critical network infrastructure from the growing number of threats to banks and the financial services industry. 5iron’s Security Operations Center (SOC) is located in Franklin, Tennessee and all security operations are run from this facility. 5iron does not use a Virtual SOC in which Security Analysts work from home or another remote location which can slow response times and affect client security. Our goal is more than notification; our goal is remediation and resolution. We are currently looking for an Implementation Engineer to join our growing SOC team. The Implementation Engineer works to implement the 5iron managed security services for our clients. Working closely with the Professional Services team, you will lead and execute the technical implementation of 5iron solutions as part of the client onboarding process. You will then ensure a seamless technical handoff to the security operations team. RESPONSIBILITIES Lead and execute the technical implementation of projects to ensure successful deployment and adoption of 5iron solutions by customers Primary technical resource for customers and partners during the Onboarding Process, including technical troubleshooting Perform complex needs assessments of customer and/or partners Work closely with the Project Management team to ensure Project Milestones are being achieved Ensure quality standards and metrics are being consistently applied in the implementation of projects Weekly status updates for implementation projects in progress REQUIREMENTS Bachelor’s degree, or combination of education and relevant experience Experience in customer‑facing implementation roles Strong written and oral communication skills Hands‑on experience in a production environment with Next‑Gen firewalls, industry standard SIEMs, and enterprise email protection platforms such as Proofpoint and Mimecast The ability to multi‑task while staying organized: managing and balancing priorities for multiple projects and customers on a daily basis Possess a passion for customer service, business quality, and data security The ability to be flexible and work in a rapidly changing environment is required PREFERRED EXPERIENCE Active Directory TCP/IP networking Programming languages/Scripting Process development and project execution in a technology‑based service organization ADDITIONAL All candidates will be required to take an extensive background screen, credit screen, and drug screen prior to employment. As this is an on‑site position in the 5iron SOC in Franklin, TN (relocation support available for ideal candidates). Some travel may be required up to 10%. BENEFITS Company‑paid health, dental and vision insurance plans for the employee Up to a 4% 401(k) company match that vests immediately, its yours to keep Generous paid time off and 10 holidays per year Paid time off to vote and volunteer Paid time off on your birthday because its your special day Up to $100 per month for your internet and cell phone service Team building events Employee‑selected lunch served every Friday #J-18808-Ljbffr