Senior Maintenance Technician - Cortland University City

Senior Maintenance Technician - Cortland University City

Charlotte, NC

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As a Senior Maintenance Technician, you serve as a technical leader within the community's maintenance team. You provide advanced troubleshooting and repair skills, mentor junior technicians, support the Service Manager, and help ensure the property remains safe, functional, and well-maintained. In this role, you take ownership of complex maintenance issues, guide preventative maintenance programs, and play a key role in delivering high-quality service to residents.

• Mentor and support Service Technicians and assist in leading maintenance operations.
• Serve as acting lead in the Service Manager's absence.
• Diagnose and repair advanced issues in electrical, plumbing, HVAC, appliances, and general building systems.
• Address unsafe conditions and ensure timely corrective action by the team.
• Monitor and report on building and security systems, including automatic doors and cameras.
• Perform and oversee preventative maintenance on HVAC and building equipment.
• Manage inventory of tools, supplies, and spare parts.
• Participate in on-call rotations and respond to property and resident emergencies.
• Provide professional, high-quality customer service to residents.
• Document all work completed and report recurring issues.

Qualifications

• Universal EPA certification is required; CPO is preferred
• High school diploma or equivalent required.
• 3 5+ years of experience in maintenance, facilities, or multi-family housing.
• Advanced skills in electrical, plumbing, HVAC, appliance repair, and general building systems.
• Ability to mentor staff and support daily departmental leadership.
• Strong troubleshooting, communication, and customer-service abilities.
• Ability to safely use tools, lift heavy items, climb ladders, and work in various weather conditions.
• Willingness to participate in on-call and emergency response schedules.

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

Cortland is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email View email address on click.appcast.io

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.