Operations Technician in Winter Park, FL

Operations Technician in Winter Park, FL Contract E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website: We have been retained for providing recruiting assistance, for Direct hires, by one of the world‑leading information technology consulting, services, and business process outsourcing organization that envisioned and pioneered the adoption of the flexible global business practices that today enable companies to operate more efficiently and produce more value. E* Pro, Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to gender, race, color, religion, sex, national origin, veteran or disability status. Responsibilities Installs and provisions Metro Ethernet services in the network on various routers and switches. Works on ACD system taking calls from technicians in the field and central offices for new switch turn‑ups and activations. Works on ACD system taking calls from customers on new turn‑up activities. Takes ACD and direct calls from internal customer support centers around order status and issues. Solves new turn‑up issues by conducting various diagnostic tests using conventional and specialized test equipment and referring to vendor/manufacturer provided documentation to identify the extent and source of obscure, hard‑to‑resolve problems that have defied routine troubleshooting techniques. Resolves complex network problems involving power, network hardware and/or software. Uses software and hardware tools to identify and diagnose network status and issues. This is a fast paced job where multitasking is required with an ability to prioritize tasks. Problem‑solves and uses organizational skills to meet critical management and customer demands measured by key performance indicators. Basic Qualifications Strong communication (oral and written) skills Ethernet LAN/WAN Network knowledge Proficient in various software applications i.e. Microsoft office Strong customer service, multi‑tasking, and problem solving skills Ability to work in a stressful, fast paced, team‑oriented environment Cisco CCNA certification preferred, but not required. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr