Senior Business Analyst

About the Role:

The Senior Business Analyst / Deputy Project Manager is responsible for a wide range of tasks, including requirements gathering, business process mapping and improvement, meeting facilitation, writing, reviewing, and maintaining documentation, and stakeholder engagement.

The ideal candidate will have strong analytical, communication, and writing skills, with the ability to work effectively with customers, developers, testers, and project leadership. This role requires someone who can translate complex business needs into clear, actionable requirements and effectively manage multiple high-visibility, time-sensitive projects.

Location: Remote.
The selected candidate must be currently located in, or willing to relocate to, a state supported by Tripoint Solutions corporate offices: AL, CO, DC, DE, FL, GA, IL, IN, KS, LA, MD, MN, MS, NC, NJ, OH, PA, SC, TN, TX, or VA. (No relocation assistance provided)

Clearance Requirements:

• U.S. Citizenship is required.

• Applicants selected for this position may be subject to a government security investigation.

• Secret clearance is required.

Responsibilities:

• Become an expert in your supported application(s) understanding its features and functionality so that you can assist in the definition of new improvements, enhancements, and processes
• Interfacing with internal and external customer stakeholders at multiple management levels to identify their business and software needs through formal and informal stakeholder engagement; soliciting and helping determine business needs and interpreting them at a high level to document requests and requirements
• Facilitate meetings, ask probing questions to elicit requirements, understand the feedback to comprehend client responses to translate into documentable requirements, and capture action items and meeting minutes
• Documenting business and technical solutions in a variety of formats including business cases, operational & functional requirements, user stories, use cases, business process diagrams, mockups, wireframes, test cases/workbooks, and/or any other method necessary to communicate a potential solution to stakeholders
• Clarifying functional requirements and functional design during development of solution
• Communicate stakeholder requirements at various levels from high level to detailed
• Provide support for Developers, Testers, and client Stakeholders in the creation and implementation of requirement stories
• Review and edit documentation written by developers or other business analysts
• Test and validate software implementations
• Develop and update software documentation, such as User Guides, Design Documents, and Release Notes
• Develop process analysis and standard operating procedures
• Provide process and system diagrams using available tools
• Conducting analysis on customer requests to identify the proper scope of a solution and help leadership and technical resources determine tools and services to accomplish the request
• Working in project teams that develop software applications in a cloud environment; task coordination for developers to ensure that requirements are properly being interpreted and implemented according to stakeholders needs
• Process management, negotiating, influencing, and problem resolution
• Provide ad-hoc Program Management support to ensure the consistent and effective delivery of services by Contractor personnel to customers

Minimum Qualifications:

• Bachelor's degree in a related field

• 2-5+ years of relevant experience

• Excellent communication and writing skills

• Creating system and user documentation for process analysis and improvement

• Ability to manage multiple high-visibility, time-sensitive projects at once and prioritize accordingly

About Tripoint Solutions

We are technology innovators, partnered with state-of-the-art providers, such as AWS, ServiceNow, and UiPath, to drive digital transformation in the federal space. TPS teams are bringing automation and data science into areas of the government that are crying out for fresh tech—making positive impacts felt by tens of thousands of users, countless citizens, and all six branches of the military each day. Our Agile teams are responsible for envisioning, launching, and operating the massive data systems and analytics platforms used to manage $14.5B in government procurements and $200B in military real estate assets globally. At TPS, we apply the power of cloud technologies to help the government think smarter and function better—for everyone.

TPS Company Values

• We value and respect each employee's dedicated work and unique contributions as they directly impact who we are and what we do.
• Your talent and innovative thinking bring leading-edge solutions to our customers.
• Our success is driven by the dedication of our employees.
• Employee-generated solutions have sustained our continued success and customer satisfaction

Benefit Offerings

Tripoint Solutions builds flexibility into health benefit plan choices, covers most of the monthly premiums, and helps employees build a career with impact through our generous professional development program.

We offer all full-time employees:

• Medical, Dental, Vision benefits with a national provider network
• Flexible Spending and Health Savings Accounts (FSA & HSA)
• Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
• Supplemental Insurance
• Paid time off (PTO)
• 11 paid holidays
• 401(k) Retirement Plan
• Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
• Monthly transportation, parking, and cell phone service reimbursement

Tripoint Solutions is an Equal Opportunity Employer/Veterans/Disabled