ServiceNow SPM Business Analyst
Convergenz
Job Description The ServiceNow Business Analyst (SPM) is key in bridging the gaps between IT business needs and the ServiceNow platform. They negotiate with stakeholders at all levels, from team members to executives to gather requirements, analyze processes, and ensure the successful implementation of Strategic Portfolio Management solutions through ServiceNow. Key Responsibilities:
Requirements Gathering & Analysis
Required Competencies:
Requirements Gathering & Analysis
- Collaborate with business users to understand their needs and evaluate new, unused, or underutilized features. Present these features to key stakeholders for consideration in an upcoming release or inclusion in the roadmap.
- Document business requirements, user stories, and acceptance criteria.
- Translate business needs into functional and technical requirements for ServiceNow.
- Analyze existing workflows, associate them with the proper product or portfolio suites, and recommend process improvements.
- Advise on innovative approaches to process automation in the operational activities these suites are designed to improve. Identify opportunities to obtain business value from ServiceNow's offerings, data reuse, and configurations.
- Identify opportunities for automation and efficiency gains.
- Align ServiceNow capabilities with the industry's guiding frameworks.
- Act as a liaison between business teams, developers, and administrators.
- Facilitate workshops, interviews, and meetings to gather insights.
- Communicate technical solutions in a way that business users understand.
- Work with administrators and developers to implement changes.
- Support system testing, user acceptance testing (UAT), and deployment.
- Reporting & Dashboards
- Define reporting needs and create dashboards to drive business insights.
- Monitor HR and Workplace Service Delivery application usage and recommend enhancements based on feedback.
- Utilize ServiceNow Performance Analytics to monitor key performance metrics.
- Ensure data accuracy and compliance with business reporting standards.
- Create process documentation, Standard Operating Procedures (SOPs), and training materials.
- Conduct user training sessions to enhance adoption.
- Maintain documentation on system changes and configurations.
Required Competencies:
- Strong working knowledge of ServiceNow - Strategic Portfolio Management (SPM).
- Experience in business process analysis and workflow automation.
- Ability to create user stories, process flows, and functional specifications.
- Familiarity with Agile/Scrum methodologies.
- Strong analytical, critical thinking, and problem-solving abilities
- Demonstrated experience presenting and negotiating with stakeholders at all levels, from team members to executives.
- 2+ years of overall software-related technical analysis experience
- 2+ years of experience with agile work item management and agile-based requirement methods
- Ability to handle multiple projects and work-streams simultaneously
- A Bachelor's degree in a related field is preferred
- ServiceNow certifications are highly preferred.
- Must be a US Citizen
- Must have a Public Trust clearance or the ability to obtain one
Vacancy posted 4 days ago
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