Resident Experience Concierge

Job Description:I. Position Summary:The Receptionist will support Center Communities of Brookline by performing front desk/office work to enhance the resident experience, as well as the accuracy, efficiency, and effectiveness of the team in meeting resident needs. He/She will interact with residents, team members, and colleagues in a positive, supportive way, build trusting relationships with them, and accept responsibility for all tasks assigned. He/She must be a self starter, have the ability to prioritize, perform multiple tasks, anticipate needs, demonstrate initiative, and be skilled in community building. The position requires excellent customer service skills to work well with the guests, residents and colleagues of Center Communities of Brookline. The position will support CCB’s mission of supporting elders to remain independent and active.II. Core CompetenciesCommit to the organization’s core values of respect, dignity and empowerment.Able to form trusting relationships with residents, families, and team members.Work collaboratively with colleagues, both within and outside the HSL continuum.Listen attentively; speak respectfully; promote an “emotional” connection.Have a “can-do” service mentality.Accept responsibility for all tasks assigned.III. Position ResponsibilitiesWarmly greets all guests, residents and colleagues entering and leaving the building.Efficiently answers all in-coming calls to Center Communities of Brookline.Takes telephone messages for the staff, and forwards calls to staff members or to the voicemail system, as needed.Supports the needs of residents, and refers them to the appropriate services in the community as appropriate.Graciously receives complaints and concerns. Acts to correct issues by making requests of others.Follows through on all requests to ensure that they are completed in a timely manner.Handles maintenance work order request calls and creates the work order in Yardi Voyager.Distributes work orders requests to the maintenance department.Closes out completed work orders in Yardi Voyager.Schedules pest control appointments, when needed.Conducts special projects, including the creation and/or maintenance of spreadsheets, lists, and databases, and conducts research as requested.Assists in the sorting and distribution of mail.Signs residents up for bus trips, when needed.Sends out the daily overnight call list from the answering service.Issues overnight parking passes.Accepts key requests from residents.Creates key fobs upon move in, and when additional fobs are requested by residents.Updates resident names in the intercom system.Distributes information from the office to residents via individual cubbies.Maintains a professional approach to all issues at all times.Keeps a clean and neat work area.Follows the rules as set by the CCB Employee Handbook.Performs other related duties as required or directed.IV QualificationsHigh School diploma required.1-2 years of receptionist experience a plus.Computer proficiency (i.e. ability to use MS Word, Excel, Publisher, and Power Point) preferred.Exceptional organization, customer service, teamwork, communication and interpersonal skills required.Ability to manage multiple tasks simultaneously, handle difficult situations and demonstrate flexibility required.V Physical RequirementsMust be able to lift, push or pull 25 pounds.Must be able to stand during scheduled work times.Remote Type:On-siteSalary Range:$16.66 - $23.32 #J-18808-Ljbffr