Urgent Need | TWK_3011 Help Desk Support position with state of Texas | Austin-TX#Onsite | US Citize

Internal job ID: TWK_3011 Help Desk Support State of Texas Austin-TX-78701# Onsite The working position is On Site. The primary work location(s) will be at 205 W 14th St, Austin, TX 78701 US Citizen and Green Card Holder Only Looking for Local to Texas profiles Candidates must already reside in Texas. Total EXP:10+ years Only US Citizen and Green Card Holder Certifications Required :CompTIA A+, ITF+, or equivalent State client experienced profiles preferred Job Description: Provides front-line technical support by responding to calls and emails professionally and promptly. Collects and analyzes customer issues to determine the best resolution. Offers basic troubleshooting such as password resets, printer setup, break/fix guidance, website content updates, account creation, and hardware configuration during onboarding. Supports conference room A/V equipment and handles documented advanced configuration tasks. Ensures all support interactions are accurately logged, escalates issues when needed, and reports recurring trends to management. Skills & Qualifications Years Required/Preferred Experience 3 Required Strong customer service across phone, email, and in-person channels 2 Required Supporting users with varying technical skill levels 2 Required Computer support and troubleshooting (Microsoft Office, Windows 10, Adobe, general systems) 1 Required Active Directory experience 1 Required Experience with cloud platforms (e.g., Microsoft Azure) 1 Preferred Desire for career growth and advancement 1 Preferred Desire for career growth and advancement (duplicate line) #J-18808-Ljbffr state of Texas