Help Desk Engineer - Onsite Austin TX
$28.35 - $33.66 per hourBlue Mantis
Join to apply for the Help Desk Engineer - Onsite Austin TX role at Blue Mantis 1 day ago – Be among the first 25 applicants. This role requires the applicant to be on site three days a week, with the possibility of increasing to five days a week. The Onsite Desktop Support Technician provides support to customers’ end users both in person, over the phone, and through ServiceNow Ticketing. The Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis. Department: Blue Mantis Location: Onsite Compensation: $28.35 - $33.66 / hour Key Responsibilities Resolve problems reported to Blue Mantis via phone, web tickets, or direct escalations – 50% Provide first/second level contact and problem resolution for customer issues Provide timely communication on issue status and resolution Maintain ticket updates for all reported incidents Update and maintain Help Desk documentation and knowledge‑base articles – 20% Review and update Help Desk documentation as assigned Review and create KB articles Other functions as directed by management – 30% or as pre‑determined by client needs Travel to remote sites within 45 minutes of the home office one day a week Answer phone calls entered into the call center by the SLA. Resolve or escalated as needed Acknowledge and work on incoming Help Desk web tickets by the set SLA. Resolve or escalated as needed Work on tickets escalated by the level 1 engineers Create ticket and return calls to customer by the set SLA Communicate quickly and effectively with customers within our SLA. Work with vendors to resolve issues when required Configure / image desktops or laptops Continuously update and improve documentation of the customer environment Continuously improve technical skill sets within assigned areas of expertise Continuously improve soft skill sets required to deliver outstanding customer service Perform “Walk‑In” activities for employees needing technical assistance while onsite Work on client‑assigned projects Research and contribute technical information to the knowledgebase Skills, Knowledge & Expertise 3‑5 years of Help Desk support experience 2‑5 years of Microsoft Entra ID or Azure AD experience 1‑3 years of prior customer service experience Experience providing technical assistance over the phone and in customer‑facing interactions Able to multi‑task across multiple open tickets simultaneously Experienced working in a fast‑paced environment with multiple priorities and projects Ability to investigate, analyze, and troubleshoot customer issues Comfortable making decisions on issue resolution without supervision Demonstrates excellent verbal and written skills Motivated to learn new skills and technologies; focuses on continual knowledge‑based improvement Windows/MacOS imaging and configuration Proficient in at least three of the following Windows Operating System 10/11 MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) Email support – Exchange/O365 administration Azure/Entra ID Active Directory administration Autopilot/Intune experience is a nice to have, but not a requirement Basic Network Support Understanding of domain/corporate IT environment PC/Laptop setup Basic knowledge of network technologies (LAN, WAN, wireless) VPN clients (Cisco, SonicWall, Fortinet, etc.) Computer Hardware Support Troubleshoot issues with laptops, desktops, and thin clients USB device support and other peripherals Printer Support Setup/install local, wireless, and network printers Troubleshoot hardware printer issues Mobile Device Support Setup and troubleshoot issues with iPhone, Windows Mobile, Android, etc. Install and troubleshoot broadband wireless devices and software. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries IT Services and IT Consulting We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up‑to‑date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners. #J-18808-Ljbffr Blue Mantis
$28.35 - $33.66 per hour
A leading IT services company is seeking a Help Desk Engineer to provide onsite support in Austin, TX. The role involves resolving customer issues via multiple platforms, maintaining documentation, and delivering excellent customer service. Ideal candidates should have...SuggestedHourly pay- ...QA Automation Engineer Austin, TX (Hybrid - 3 days/week onsite) Long Term Contract Job Responsibilities: Identify test requirements, test scenarios and test data requirements Involve in test planning, writing test cases/scripts, creating reusable test data...SuggestedLong term contractWork experience placement3 days per week
$170k - $200k
Location Austin, Texas (Onsite, 5 days/week) Industry Semiconductor, AI Infrastructure, Cloud Hardware... ...leading VCs) seeks an experienced DFT Engineer to innovate and own design‑for‑test (... ...oriented Willing to work on‑site in Austin, TX (relocation not covered) Preferred...SuggestedFull timeRelocationVisa sponsorship- ICON is seeking a Mechanical Engineer to support Strategic R&D efforts in 3-D printed robotics for military applications. This onsite role is based in ICON's Austin, TX laboratories and reports to the Senior Director of Defense R&D Programs. You will develop electro-mechanical...Suggested
$2,791 per week
...Technician / Technologist Location: Austin, TX Agency: Cynet Health Pay: $2,791 per week Shift Information: Days - 4 days x 10 hours Contract Duration: 13 Weeks Start Date: 8/31/2026 About the Position Job Title: Cardiovascular Invasive...SuggestedPermanent employmentFull timeContract workWork at officeShift work- ...VMware – VDI Engineer Location: Austin TX 78753 / Marietta GA 30067 US Duration: 12 Months plus Ext. Rate: DOE Only w-2 (No c2c) Plans, designs and deploys large scale complex systems, including enterprise infrastructure, information systems, ERP applications...
- ICON is seeking a Robotics Simulation Engineer to join their Software team in Austin, TX. This full-time, onsite position involves building and maintaining high-fidelity simulation environments and developing physics-accurate models for robotics. Ideal candidates will...Full time
- Supplier Engineer (3316-1) Austin, TX Specializes in PCBA, 8D, CAPA, AC racks, circuit breakers, RF components, and box builds. Note: When posting this job on a job board, do not include the company name or salary information. Experience level: Mid-senior Experience required...Hourly payVisa sponsorshipRelocation package
- Working Title: ETL Engineer Agency: Texas Health and Human Services Commission Location: 4601 W Guadalupe St, Austin, Texas 78751 Telework Policy: Hybrid, 2 days telework, 3 days onsite Out of State Policy: Candidates must be within the Austin, Texas area. Out of State...Work at officeRemote work
- ...well-funded hardware startup is looking for an experienced DFT Engineer to drive innovative design-for-test methodologies for digital... ...DFT experience and problem-solving skills, and will work onsite in Austin, Texas. #J-18808-Ljbffr Mogi I/O : OTT/Podcast/Short Video Apps...
- NOC Engineer - Dedicated (Austin, TX) US-TX-Austin Type: Regular Full-Time # of Openings: 2 Category: CUSTOMER SUCCESS Austin, Texas Company Overview... ...private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs...Full timeLocal areaRemote workFlexible hoursNight shift
- A leading engineering firm in Austin, TX seeks a Mechanical Engineer with strong leadership capabilities. The role includes mechanical system design, client interactions, and project development. Candidates must have a Bachelor’s degree in Mechanical Engineering and 5-...Work at office
- TRC, a global environmental and engineering firm and member of WSP, seeks a Civil Engineer-in-Training (EIT) for our Austin, TX Civil Engineering Services team. The ideal candidate will assist with planning, designing, and overseeing projects such as site development, industrial...
$88k - $121k
...Materials is a global leader in materials engineering solutions used to produce virtually... ...and service cutting-edge equipment that helps our customers manufacture display and semiconductor... ...: $88,000.00 - $121,000.00 Location: Austin,TX You’ll benefit from a supportive work...Full timeWork experience placementWorldwideRelocationRotating shift$85k - $100k
Salary US$85-100k + Relocation package + benefits OTJ Engineering are seeking two new Project Engineers for major Water Treatment Plant... ...general contracting partner for projects recently awarded in Austin, TX. Our partner is a leading name in the construction of Water...Relocation package$88k - $121k
...Materials is a global leader in materials engineering solutions used to produce virtually... ...and service cutting‑edge equipment that helps our customers manufacture display and semiconductor... ...: $88,000.00 - $121,000.00 Location: Austin, TX You’ll benefit from a supportive work...Work experience placement- ...a candidate for FAE to be based in the Austin, TX, area for direct coverage of assigned accounts... ...) is driving disruptive innovations to help build a better future. With a focus on... ...have a University Degree in Electrical Engineering and at least 5+ years of relevant...Local area
$112k - $154k
## Manager IV, Field Service Engineer (M4)Austin,TX**Who We Are**Applied Materials is a global leader in materials engineering solutions used to... .... We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips -...Full timeLocal areaRelocation- ...QA automation engineer Austin, TX Hybrid Only Locals 3 months contract + Extension We are looking for candidates who can work on our W2. No C2C/1099. QA automation engineers design automated tests by creating scripts that run testing functions...Contract workLocal area
$150k - $215k
...protecting our planet. We are seeking an experienced Mechanical Engineer specializing in structural design to join our growing team. In... ...diverse environmental conditions. This position is based in Austin, TX, but an alternate location in Miami, FL is possible for the...RelocationRelocation package- ...Software QA Engineer Austin, TX REMOTE One Year Contract The Software QA Engineer performs advanced and/or supervisory computer systems analysis and team lead work, administering the daily operations and activities of testing teams within the Quality...Contract workRemote work
- ...accident reconstruction; structural, mechanical, and electrical engineering; fire origin and cause; and environmental services. U.S.... ...Forensic (Structural) Location: Ideal candidate will sit in the Austin or Waco area and be comfortable supporting cases in the surrounding...Full time
- Lead Mechanical Engineer - Heat Exchangers (Austin, TX) Exowatt is revolutionizing the energy landscape for the AI era with our groundbreaking P3system that captures solar energy, stores it as heat, and generates electricity on demand. Key Responsibilities Own and develop...
- Field Applications Engineer - Austin, TX Austin, TX, United States Job Description Onsemi is seeking a candidate for FAE to be based in the Austin, TX, area for direct coverage of assigned accounts in the AI datacenter segment. The existing portfolio and upcoming product...Full timeLocal areaShift work
- ...CloudOps Engineer – Austin, TX We are currently looking for a full time experienced CloudOps Engineer who will work in direct support with... ...expand with a person that is driven, proactive, and wants to help improve their environment. We are looking for people that can...Full timeWork from homeFlexible hours
- ...our planet. We are looking for a Controls & Firmware Engineer to help design and implement the control architecture for our scalable... ...and rapid iteration. This position is based in Austin, TX, however an alternate location of Miami, FL is possible for...RelocationRelocation package
- Mechanical Engineer II, Defense R&D Programs Austin, Texas, United States ICON is looking for a Mechanical Engineer to assist... ...designed to our end customers. This role is an onsite role and is based locally in ICON’s Austin, TX laboratories, and will report to the Senior...For contractors
- ICON is looking for a Mechanical Engineer II to help in the development of ICON’s latest print systems on the Phoenix Team.... ...maintainable mechanical systems. This is a full‑time, onsite role based at ICON’s Austin, TX office. RESPONSIBILITIES Create design solutions...Full timeTemporary workFor contractorsWork experience placementWork at office
- ...secure, and innovative power and technology solutions through engineering expertise and smart systems integration.Why Join Us?Our people... ...modular builds for electrical constructionDelivery: serving as onsite liaison, overseeing installation, testing, & commission of...Local area
- ...A dedicated IT consulting firm in Austin, Texas, is seeking a Control-M Technical Administrator for a 6-month contract. The ideal candidate should have over 8 years of hands-on experience in Control-M installation and administration, and excellent knowledge of Unix/Linux...Contract workImmediate startRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Engineer - Onsite Austin TX. Be the first to apply!



