Community Engagement Manager

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is the world's largest intimates specialty retailer offering a wide assortment of modern, fashion-inspired collections including signature bras, panties, lingerie, casual sleepwear, swim and athleisure, as well as award-winning prestige fragrances and body care.

Job Title: Community Engagement Manager

Location: Manhattan, NY, 10038

Duration: 2 Weeks

Job Type: Temporary assignment

Work Type: Remote

Job Description:

• Community Managers will play a critical role in actively participating in the conversation around the Fashion Show, engaging with fans, customers, creators, talent and models across UGC and owned Instagram and TikTok posts before, during, and after the show.
• This role will ensure we are not simply reacting to conversation, but proactively building community, amplifying momentum, and managing sentiment in real time.

Key Responsibilities:

• Provide continuous community coverage across owned and UGC Instagram, TikTok and YouTube content throughout the Fashion Show campaign.
• Reactively and proactively engage with customers, creators, talent, fans, and models in real time before, during, and after the show.
• Monitor and respond to high-volume conversation, emerging trends, and cultural moments surrounding the show.
• Proactively participate in relevant conversations to drive engagement, excitement, and community connection.
• Engage with owned content and actively contribute to the conversation across brand channels.
• Identify opportunities to amplify positive customer and fan sentiment, creator moments, talent content, and key Fashion Show moments.
• Escalate customer concerns, sensitive topics, or emerging issues to theClient Social Team & customer care team as needed.
• Maintain a consistentClient brand voice across all interactions.
• Collaborate closely with the broader Social and Community teams to ensure seamless coverage and alignment throughout the campaign.
• Help capture and surface notable community insights, trends, questions, and sentiment throughout the Fashion Show window.
• Support reporting on engagement and performance as needed, surfacing viral comments/posts, noteworthy moments, meaningful consumer feedback, content and sentiment trends, and other key community insights.
• Leverage available social tools, including Plot and Dash Social, to proactively identify relevant posts, conversations, creators, and emerging trends, and engage with high-value opportunities in real time.

Ideal Candidate:

• Experienced in social media community management, moderation, engagement and/or copywriting for social.
• Deep understanding of internet culture, trends and platform behaviors.
• Gen Z whisperer: strong understanding of how to engage with online communities in an authentic, brand-appropriate way.
• Excellent written communication skills with strong attention to detail.
• Able to quickly assess tone, sentiment, and context and determine the appropriate response.
• Comfortable working in a fast-paced, high-volume environment where conversation can shift quickly.
• Strong judgment and ability to escalate sensitive or high-priority conversations appropriately.
• Passionate about theClient, fashion, beauty, entertainment, culture, and the social media landscape.
• Available for scheduled shifts, throughout the 2 week period ranging across a mix of business hours, evenings and weekends, including heightened coverage surrounding the actual date of the Fashion Show.

TekWissen Group is an equal opportunity employer supporting workforce diversity.