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Collections Specialist

$30 - $35 per hour

SP Global DRT

ABOUTTHECOMPANY SERVPROTeamSPG,basedinEncino,California,isaleaderinremediationandrestoration,providingbest-in-classservicetohandleemergencyandreconstructionneeds24/7.Ourgoalistohelpminimizetheinterruptiontoyourlifeandquicklymakeit"Likeitneverevenhappened." JOBDESCRIPTION TheCollectionsSpecialistisacustomer-facingrolededicated100%tocollectingoutstandingreceivables.Thispositionworksdirectlywithcustomers,insurancecarriers,andadjusterstosecurepaymentonpast-duebalances,resolvebillingdisputes,andmoveaccountstoresolutionwhileupholdingSERVPROTeamSPG’scustomercarestandards.Theidealcandidateunderstandshowrestorationandinsurance-claimsbillingworks,iscomfortablehavingdirectconversationsaboutoutstandingbalances,andstaysprofessionalandsolution-focusedwhenacustomerisfrustrated. PRIMARYRESPONSIBILITIES Manageanassignedportfolioofpast-dueaccountsthroughconsistentoutboundcalls,emails,andfollow-upstosecurepayment Communicatedirectlywithcustomers,insurancecarriers,andadjusterstoresolveoutstandingbalances Reviewinvoices,estimates,andjobfiledocumentationtounderstandwhatwasbilledandwhybeforeengagingthecustomer Investigateandresolvebillingandpaymentdisputes,coordinatingwiththebilling,AR,projectmanagement,andjobfileteamstoremovepaymentbarriers Negotiatepaymentarrangementsanddocumentallcontacts,commitments,andnextstepsinthesystemofrecord Monitoraccountsreceivableagingandprioritizefollow-upbasedonbalance,age,andrisk Deliveraprofessional,empathetic,customer-focusedexperienceineveryinteraction,consistentwithSERVPROTeamSPG’scustomercareexpectations Escalateunresolvedorhigh-riskaccountstotheCollectionsManagerwithclearsupportingdocumentation Provideregularcollectionsactivityandstatusupdatesasneeded POSITIONREQUIREMENTS 2+yearsofcollections,accountsreceivable,orbillingexperience,includingdirectcustomer-facingcollectionsresponsibility Workingknowledgeofinvoicingandbillingprocesses,withtheabilitytoexplainchargesclearlytocustomers Provenabilitytohandledisputesanddifficultconversationswithprofessionalismandcomposure Experienceinrestoration,construction,orinsurance-claimscollectionsstronglypreferred Excellentverbalandwrittencommunication,negotiation,andcustomerserviceskills Strongorganizationandfollow-through,withtheabilitytomanageahighvolumeofaccountsanddocumenteveryinteraction ProficiencyinMicrosoftExcel;experiencewithNetSuiteorasimilarERP/accountingsystemaplus Highschooldiploma/GEDrequired;Associate’sdegreepreferred Mustbeabletoworkinperson5daysperweek MustbeauthorizedtoworklawfullyintheUnitedStatesandabletosuccessfullycompleteabackgroundchecksubjecttoapplicablelaw POSITIONDETAILS Full-Time,Non-Exempt(Hourly) In-Person,Encino,CA Pay:$30.00–$35.00perhour,basedonexperience PHYSICALDEMANDS Primarilyoffice-basedworkinaclimate-controlledenvironment Prolongedperiodsofsittingatadeskandworkingonacomputer Frequentuseofhandsandfingersfortyping,writing,andhandlingdocuments Repetitivemotions,includingkeyboardinganduseofamouse Extendedperiodsoftalkingandlisteningonthephone,plusfrequentvirtualandin-personcommunication Closevisualacuityforreadingdocumentsandviewingcomputerscreens Occasionalstanding,walking,bending,reaching,andfiling Occasionalliftingandcarryingoffilesorsuppliesupto25pounds Abilitytoopenfilingcabinetsandbendorstandonastepstoolasneeded SERVPROTeamSPGwillconsiderqualifiedapplicantswithcriminalhistoriesinamannerconsistentwiththeLosAngelesFairChanceInitiativeforHiringOrdinanceandtheCaliforniaFairChanceAct. #J-18808-Ljbffr SP Global DRT

Vacancy posted 2 days ago
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