Regional Director of Health Services

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The Regional Director of Health Services (RDHS) is responsible for the overall direction and leadership of resident care in the assisted living and memory care community. Candidate must be based in the state of the location listed.

QUALIFICATIONS

• Minimum 1 year management experience in senior living or related health programs preferred
• At least 1 year of multi-site management preferred
• Must be computer proficient in typing and various programs, including a background in EHR management
• Subject to a criminal background check and drug screening
• Holds current unencumbered license in the state the employee resides in as a Registered Nurse. BSN preferred

SPECIFIC DUTIES AND RESPONSIBILITIES

Leadership

• Demonstrated ability to lead and motivate others
• Effective and efficient organization and time management skills
• Confident, independent thinker, and strong decision-making ability
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment
• Maintains current knowledge of the senior living industry, state and local regulations, including current trends and best practices
• Maintains and prompts adherence to organizational policy and procedures and guidelines
• Utilizes management expertise to assist communities with resident care and nursing personnel issues

Quality Improvement

• Promote positive motivation, identify problems and/or deficiencies, develop action plans, educate staff, and implement solutions to clinical issues
• Participates in the design, development, and implementation of quality improvement systems and procedures to achieve deficiency-free surveys and meet company standards
• Conducts compliance surveys at communities. Assists in coordinating action plans to minimize liability and risks as a result of compliance surveys
• Conducts remote spot audits to ensure community compliance with follow-up and action items in place, i.e., audit system, performance improvement system
• Participates in State and Federal surveys and compliance investigations
• Supports and follows up with communities to identify trends and assist in developing corrective action plans and troubleshooting resolutions
• Reports findings of State and Federal surveys to VP of Clinical Operations and Regional Director of Operations. Assist sites with preparing state reportable, plans of corrections, and interventions
• Schedules periodic site visits to provide supervision, clinical expertise, communication, and monitoring of the overall operation of the clinical services department. Conducts community reviews based on operational/clinical needs, changes in management, and regulatory compliance
• Reviews all potential move-outs due to level of care concerns prior to any notifications provided. Reviews all potential move-in denials prior to any communication with the prospective resident or family member
• Organizes and facilitates regular clinical meetings with Health Services Directors (HSDs) to promote positive, motivating team building, teaching, risk mitigation, and staff problem solving and support
• Utilizes systems to minimize organization risk exposure not limited to risk reporting systems, resident risk highlights, resident evaluation systems, pharmacy systems, medication management, etc
• Minimize liability to the organization by anticipating problems, evaluating the magnitude of the problem, and taking action to correct the problem and/or reduce the risk
• Coordinates and assists in implementing and oversight of the organization's electronic health record (EHR) program
• Oversees the community continuous quality improvement (CQI) committee in conjunction with the Regional Director of Operations. Ensure processes, audits, and workflows are being monitored and followed up on

Sales/Marketing

• Collaborates with Regional Director of Sales & Marketing, providing support with sales and marketing plan and community strategy

Financial

• Assist Regional team and community in financial performance in achieving net operating income (NOI) margins through monitoring staffing, supply cost, agency cost, etc
• Monitor health services performance regarding established budgets and proactively implement appropriate changes to ensure positive financial results in collaboration with the regional team
• Ensures HSDs have been trained and comprehend budget formulation, expectations, and methods for meeting those expectations without diminishing resident, family, and employee dissatisfaction

Human Resources/Employee Development

• Assist Administrator in the recruitment, interview, orientation, and retention of HSD in the community
• Ensure HSDs develop skills in recruiting, interviewing, selecting, developing, and retaining health services employees
• Together with the regional team, ensure the community provides effective orientations, ongoing training, employee development, team building, and conflict resolution
• Ensure communities adhere to HR policies and procedures