Customer Service Team Lead

Team Leader PositionUnder the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.Essential Functions:Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.Provides daily direction to the associates within the department.Prepares to-do / Task lists.Executes all merchandising directives i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office.Insures a pleasant and productive shopping experience for all customers.Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.Resolves customer and associate opportunities with GSM / DM and HR Manager.Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff.Assists the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.All other duties as assigned.Experience/Qualifications:Minimum Degree Required: High School Diploma or equivalentExperience: 2 to 4 years in Retail SalesSupervisory experience is a plusKnowledge, Skills, and Ability:Ability to calculate figures and amounts such as discounts, commissions, and percentagesAbility to read and analyze certain reportsAbility to effectively present information and respond to questions from Managers, associates, customers, and the general publicAbility to conduct meetings and presentations to groupsProficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systemsDemonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate StaffTravel Requirements:N/APhysical Requirements:Constantly stand and/or walk during shiftOccasionally ascend or descend ladders, stairs, ramps, etc.Constantly communicate with others to exchange informationOccasionally repeat motions that may include the wrists, hands and/or fingersOccasionally operate machinery and/or power toolsOccasionally operate motor vehicles or heavy equipmentLight work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)Occasionally work in tight and confined spacesOccasionally work in noisy environmentsIndependent Judgement:Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.Full Time Benefits Summary: Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!MedicalDentalVisionHealth Savings AccountFlexible Spending AccountVoluntary benefits401k Retirement SavingsPaid holidaysPaid vacationPaid sick timeBass Pro Cares FundAnd more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at View email address on click.appcast.io.