Private Client Host

Job Description:

About the Opportunity |

An internationally recognized luxury wine estate in Napa Valley is seeking a talented Private Client Host to join its highly personalized, appointment-only hospitality team in St. Helena.

This opportunity is with one of Napa Valley's most respected luxury wineries, producing limited-production Cabernet Sauvignon from some of the valley's most iconic vineyard sources within Beckstoffer To Kalon Vineyard, Pritchard Hill, Steltzner Vineyard, and other historic sites. The estate has earned multiple 100-point wines, consistent critical acclaim, and recognition among the world's finest producers.

Part of an internationally respected luxury wine portfolio, the winery serves a discerning clientele of collectors, members, business leaders, and luxury travelers through intimate experiences that prioritize meaningful relationships over volume.

Unlike traditional tasting rooms, every visit is private, by appointment only, allowing our team to focus entirely on creating meaningful relationships with collectors, members, business leaders, and luxury travelers from around the world.

If you believe true hospitality is about connection, not transactions, we'd love to meet you.

The Opportunity |
This role is far more than hosting wine tastings.

You'll become a trusted ambassador of the estate, guiding guests through immersive experiences while cultivating relationships that continue long after they leave Napa Valley.

Working alongside executive leadership, membership, culinary, winemaking, and hospitality teams, you'll help deliver one of the region's most personalized luxury wine experiences.

Success is measured not simply by sales, but by the relationships you build, the memories you create, and the loyalty you inspire.

Key Responsibilities |

Luxury Hospitality & Guest Experience
•  Host private wine experiences with warmth, professionalism, and confidence
•  Deliver elevated, personalized service that exceeds guest expectations
•  Prepare hospitality spaces to the highest luxury standards
•  Coordinate seamlessly with culinary and events teams for food and wine experiences
•  Maintain tasting materials, wine inventory, guest amenities, and presentation standards
•  Execute opening, closing, and daily operational procedures

Client Relationship Development
•  Build authentic, long-term relationships with members and collectors
•  Develop a personal portfolio of clients through ongoing communication and outreach
•  Conduct thoughtful pre-visit planning and personalized post-visit follow-up
•  Record detailed guest preferences and notes within CRM systems
•  Represent the estate at select off-site events and client experiences
•  Provide concierge-level service before, during, and after every visit

Sales & Membership Growth
•  Achieve individual hospitality and sales goals
•  Convert qualified guests into wine club and allocation members
•  Generate repeat purchases through personalized outreach
•  Support seasonal wine releases and member campaigns
•  Participate in outbound sales initiatives and client development
•  Contribute to overall estate revenue and membership retention

Hospitality Operations
•  Maintain exceptional operational organization and attention to detail
•  Support inventory management and tasting room readiness
•  Assist with reservation management and guest communications
•  Collaborate across departments to ensure flawless guest execution
•  Support hospitality events and special experiences both on and off-site

Qualifications
•  3–5+ years in luxury hospitality, fine dining, luxury hotels, premium wine, private clubs, luxury travel, or other high-end client-facing environments
•  Demonstrated success in sales, hospitality, or relationship management
•  Passion for luxury service and creating memorable guest experiences
•  Outstanding communication and interpersonal skills
•  Highly organized with exceptional attention to detail
•  Comfortable working with CRM and POS platforms (Commerce7 experience is a plus)
•  Self-motivated with the ability to thrive in a fast-paced, team-oriented environment
•  Ability to lift up to 40 pounds and stand for extended periods
•  Must be at least 21 years of age

Ideal Candidate
You are someone who genuinely enjoys building relationships.
You understand that luxury hospitality isn't simply providing service, it's anticipating needs, creating memorable moments, and developing lifelong clients.
You're energized by connecting with people, confident discussing premium wines and luxury experiences, and motivated by achieving ambitious sales goals while maintaining genuine authenticity.
Whether your background comes from luxury wine, Michelin-caliber restaurants, boutique hotels, private clubs, luxury travel, or other premium hospitality environments, you understand what exceptional service truly looks like.

What You'll Find Here
•  Opportunity to represent one of Napa Valley's most respected luxury wine estates
•  Appointment-only hospitality model focused on quality over volume
•  Highly engaged collector and membership clientele
•  Collaborative, high-performing team culture
•  Competitive salary plus commission and incentive opportunities
•  Exceptional professional development within an internationally recognized luxury wine portfolio

This is more than a hospitality position, it's an opportunity to build lasting relationships while representing one of the world's premier luxury wine brands.

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