Claims Manager

Job Description

About the Opportunity

USA Waste & Recycling and its affiliated family of companies are growing, investing, and innovating – and we’re looking for a Claims Manager who wants to grow with us. This is an opportunity to take on a role where your technical claims expertise is valued immediately, while having the opportunity to expand into broader risk management responsibility. We’re a multi‑generational, family‑led organization with a roll‑up‑your‑sleeves, first‑name‑basis culture where people know each other and wins are celebrated together.

In this role, you’ll partner with the Executive team to lead the insurance function across a unique mix of businesses: heavy trucking and waste/recycling operations, a private golf club (Greathorse), a family entertainment center (Sonny’s Place), and Lindy Farms’ horse racing and breeding operations. If you like variety, enjoy building relationships, and appreciate both structure and informality, this is a place where you can see the full picture and help shape the future.

Key Responsibilities

Claims, Loss Control & Operations

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• Oversee and manage claims across auto, general liability, workers’ compensation, and property, including TPA performance, litigation strategy, reserves, and settlements.
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• Monitor key metrics (frequency, severity, lag time, incurred vs. paid, closure rates) and lead initiatives to reduce total cost of risk.
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• Partner with Legal, Operations, HR, and Safety to investigate serious incidents, perform root‑cause analyses, and implement corrective actions in trucking, facilities, entertainment venues, and equine operations.
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• Monitor litigated claims and work closely with insurer-provided counsel to evaluate litigation strategy, legal expense, settlement opportunities, and overall exposure.
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• Review claim files and provide technical oversight to ensure claims are being handled appropriately and consistently.
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• Identify recurring loss drivers and work with Operations, Safety, HR, and Legal to conduct root-cause analysis and implement corrective actions.
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I nsurance & Risk Management

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• Assist with the administration and management of the company’s commercial insurance programs, including auto liability, general liability, workers’ compensation, property, excess/umbrella, environmental, and other specialty coverages.
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• Develop a practical understanding of the company’s retentions, deductibles, limits, self-insured exposures, and risk-financing structure.
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• Work with the CFO, brokers, carriers, TPAs, and other insurance partners on renewals, claims issues, coverage questions, loss information, and program administration.
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• Develop and maintain basic risk management reporting, including claims trends, loss data, key exposures, and areas requiring management attention.
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• Help identify opportunities to strengthen risk transfer through contracts, leases, vendor agreements, waivers, certificates of insurance, and other documentation.
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• Support the company’s captive insurance and/or self-insured programs and develop greater responsibility in these areas over time.
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• Assist with insurance and risk-related due diligence and integration of newly acquired businesses.
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Fleet, Safety & Loss Control

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• Partner with Operations and Safety to identify and address risk across an 800+ truck fleet, facilities, and other operating environments.
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• Leverage telematics, in-cab cameras, driver safety technology, and claims data to identify trends and improve fleet performance.
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• Participate in investigations of serious accidents and losses and help translate findings into practical corrective actions.
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• Work comfortably in field-based environments, including visiting yards, shops, facilities, golf operations, entertainment venues, and equine/agricultural operations.
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Risk Management Development

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• Help build and maintain a practical risk management framework appropriate for a privately held, multi-entity organization.
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• Maintain awareness of key organizational risks and help develop reporting around significant exposures and loss trends.
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• Partner with leadership to identify emerging risks and recommend practical mitigation strategies.
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• Contribute to the development and standardization of risk and claims policies, procedures, and processes while recognizing that different businesses may have different operational needs.
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• As the role develops, take on increasing responsibility for broader risk management, insurance.
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The Successful Candidate Will Bring:

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• Bachelor’s degree in Insurance, Finance, Business, Risk Management, or related field (advanced degree a plus).
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• 5-7 years of progressive P&C insurance experience. Risk management experience, including multi‑entity or multi‑location responsibility is a plus.
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• Meaningful experience with: Commercial auto and fleet risk, ideally heavy trucks or transportation/logistics & Claims oversight and litigation management in auto liability, general liability, and workers’ compensation.
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• Comfort working in blue‑collar, field‑based environments as well as hospitality and agricultural operations; you enjoy walking the yard, shop, farm, and course, not just sitting behind a desk.
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• Strong analytical skills and the ability to turn data into clear, practical recommendations.
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• Exceptional communication and relationship‑building skills across diverse teams and industries.
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• Ability to lead small teams, and also, lead through influence.
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• Valid driver’s license, reliable transportation, and ability to travel regularly for site visits.
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Why You’ll Love Working Here

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• A large, growing, entrepreneurial organization with a long‑term family ownership mindset.
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• A casual, approachable culture with a direct line to decision‑makers and clear visibility to the impact of your work.
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• The chance to work across a genuinely unique mix of operations—trucking, waste and recycling, golf, entertainment, and equine.
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