Patient Services Specialist UW Medicine Northwest/ Urology Clinic/McMurray Building

Patient Services Specialist

UW Medicine Northwest/ Urology Clinic/McMurray Building has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3).

Work Schedule:

• Full-time (40 hours per week)
• Day Shift
• Monday Friday 8:30am 5:00pm

Position Highlights:

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

Department Description:

The Urology Clinic at UW Medicine Northwest provides surgical and nonsurgical care for urologic disordersone of the most uncomfortable, inconvenient and embarrassing health issues. U.S. News & World Report recognizes UW Medical Center's urology program among the top in the nation.

For more than 30 years we've offered specialized, customized patient treatments, the resources you need to make informed health decisionsincluding information about preventing urologic disordersand informative and supportive follow-up care.

Primary Job Responsibilities:

• The Patient Services Specialist 3 will coordinate and provide clinic front desk patient support, reception and discharge activities, schedule appointments, check-in patients, provide initial triage, coordinate referral process, coordinate medical records, obtain and verify registration information/insurance, and perform other necessary activities to maintain clinic operations, answer telephones, pre-register patients, and schedule appointments
• Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors
• Maintain clean, organized, professional work area, and performs other related duties as assigned
• Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors
• Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders
• Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements
• Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in EpicSkilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination
• Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team
• Function proficiently within their team to assist with the training of new staff and act as a go to team resource
• Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading
• Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection
• Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss
• Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient's as well as the departments' financial stability and success
• Respond to patient's needs and concerns as appropriate maintaining Patient First mentality
• Develop and maintain good working relationships within the department, with other departments and all medical staff
• Other assigned duties

Requirements:

• High school graduation or equivalent
• Two years Patient Services Specialist 2 experience OR
• An equivalent combination of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

About UW Medical Center-Northwest:

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street.

Excellence. Exploration. Education.

About UW Medicine Where Your Impact Goes Further:

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details:

Pay Range Minimum:

$27.11 hourly

Pay Range Maximum:

$39.37 hourly

Other Compensation:

-

Benefits:

For information about benefits for this position, visit

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU 1199NW UWMC Northwest Service and Maintenance

About the UW:

Working at the University of Washington provides a unique opportunity to change lives on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment:

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.