Customer Account Representative

Job Description

Job Description

About Us

Start Club Corp helps teams clarify the strategic choices behind market presence: what to emphasize, where to compete, how to communicate value, and how to keep growth priorities visible across the organization.

Job Summary

We are seeking a motivated Customer Account Representative to support customer relationships, account activities, and sales opportunities. This role is ideal for individuals who enjoy understanding customer needs, providing solutions, maintaining strong relationships, and developing valuable communication and account support skills.

Responsibilities

• Assist customers with questions regarding products and services.
• Understand customer needs and recommend appropriate solutions.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support customer satisfaction and retention.
• Follow up with prospective and existing customers.
• Maintain organized records of customer interactions and account activities.
• Assist with customer acquisition and engagement initiatives.
• Support promotional activities and sales opportunities.
• Communicate customer feedback and account questions to team members.
• Collaborate with colleagues to achieve customer service and business goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Strong listening and problem-solving skills.
• Reliable, adaptable, and detail-oriented.
• Comfortable interacting with customers in person.
• Previous experience in customer service, sales, account support, retail, hospitality, or similar roles is a plus but not required.