General Manager

Job Title: General Manager - Core Volume
Classification: hourly / non-exempt
Reports to: VP of Retail Operations
Compensation: $33.65 per hour / incentive bonus

The General Manager - Core Volume (GM) is accountable for the success of a single core-volume GGET Coffee Shop. The GM is goaled with leading their assigned Coffee Shop to year-over-year growth in their gross receipts while managing costs by keeping appropriate inventory, limiting waste, and building effective schedules. They recruit and motivate high-performing teams by leading with empathy and regularly pulling feedback, while ensuring continued learning and development.

The GM leads the Cafe Team, Kitchen Team, Shift Lead and Assistant Cafe Lead. They actively grow their bench of future leaders by instilling accountability and demonstrating resourcefulness. A GM at a core-volume coffee shop will be expected to lead by example and direction. They will typically spend 20 hours per week working the floor, alongside their team. The GM must maintain availability to work both weekend days and occasionally holidays. Must have reliable transportation to work and for work-related errands.

In this role, you will...

• Recruit and motivate an excellent team
  • Oversee recruiting and new hire onboarding
  • Plan trainings and development for the team
  • Implement regular employee check ins to provide and pull feedback
  • Perform disciplinary actions when necessary
  • Build your bench and develop a team of excellent leaders, baristas, and cooks
• Achieve the desired financial results
  • Lead local marketing efforts to grow guest traffic through community outreach, events, and ambassadorship
  • Pull relevant data related to labor management and ordering to ensure that controllable costs are effectively managed within budget

• Write effective schedules and approve timesheets
• Effectively manage pars and end of period inventory
• Keep products in stock and maintain your operating hours and online ordering uptime

• Foster a safe and clean cafe environment for guests and employees
  • Maintain a coffee shop environment where the safety of team members and guests is prioritized
  • Seek out and eliminate sources of discomfort for our guests
  • Maintain an "A" rating with the LA County Department of Public Health
  • Regularly walk the shop to experience the shop from the guest's perspective
  • Manage R&M budget and ensure that equipment is used properly and kept in good repair

Other Job Duties

• Attend regular management meetings
• Give clear and direct feedback to staff in accordance with GGET feedback training guidelines, both in real time and during structured feedback settings
• Execute all cafe roles (FOH & BOH) at the same high standard we expect of our team members
• Address common facilities maintenance issues autonomously and escalates any unique or special issues appropriately
• Organize shop-specific events and programming
• Works with team to maintain inventory to ensure availability of all our offerings and products
• Find inventive ways to increase revenue

Required Skills, Knowledge, and Abilities

• Demonstrate a complete understanding of G&B/Go Get Em Tiger values and standards, including the 10 Principles of Service, as outlined in the company training documents
• Foster an inspiring, team-first atmosphere for all employees (FOH and BOH), ensuring that they are all working in service of the same goal: delivering great products with exceptional hospitality
• Effectively delegates tasks, involving senior team members in the inner workings of shop operations and management
• Hold the team accountable to meeting the high standard of GGET team performance
• Build long-term customer loyalty
• Create and perpetually improves systems that are universally applicable in the store and can be implemented with ease
• Maintains a safe environment for all employees and customers
• Must posses a food safety manager certification or be willing to attain one within the first 30 days of employment
• Availability for both weekend days and overall schedule availability
• Must be able to provide reliable transportation to/from work and for work-related errands
• Must be proficient with Email, Google Drive, Slack and Microsoft Office

Experiential Qualifications

• Minimum of two years of proven management success in a high-volume and/or quality driven food service environment is a must
• Previous work experience in a high-volume specialty coffee setting is a plus
• Experience managing diverse teams
• Experience with retail/food service financial reporting and P&L management

Physical Requirements, with or without a reasonable accommodation

• Ability to move about the cafe space frequently throughout shift
• Ability to operate job related tools, such as espresso machines and coffee brewers
• Ability to communicate effectively with coworkers and customers
• Ability to frequently move prep items in bins weighing up to 40lbs
• Exposure to kitchen environment with hot surfaces