Salesforce Administrator

Salesforce Administrator

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This is a remote/hybrid role in Austin, TX. Note that position can be hired in San Jose, CA, or Plantation, FL US. Preferred locations for this position are specified; however, exceptional candidates based in other locations will also be considered.

Position Summary

The Salesforce Administrator will be a critical functional technology partner supporting Thales's Sales Operations, Support, Marketing, and Finance departments. This position will play a key role in assessing, deploying, supporting and improving business systems that deliver best in class technology experiences for both internal stakeholders and Thales' customers.

Special Position Requirements Work Schedule: 8 hours/day in a USA time zone adjusted for meetings with team in other time-zones

Key Areas of Responsibility

• Troubleshoot Salesforce issues using a ticketing system. This includes identifying and resolving problems with functionality, permissions, data, integrations and performance
• Design, implement, test, troubleshoot, debug and document solutions throughout the development process and across the Salesforce platform including Force.com, CPQ and various managed packages
• Collaborate with Sales Operations, Order Management, Marketing, Finance and other teams on projects related to Salesforce
• Participate in agile development processes, including daily stand-ups, sprint planning, QA, UAT and go-live
• Prepare and execute mass data uploads
• Ensure creation and updating technical documentation
• Stay up to date on new Salesforce features and functionality

Basic Qualifications

Bachelor's degree in computer science, another relevant field of engineering study, Technical skills: At least 3 years Salesforce administration experience Strong understanding of Salesforce features and functionality Knowledge of SOQL and Agile principles

Soft skills: Excellent problem-solving and troubleshooting skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Excellent skills to help translate business concepts to technical projects, and vice versa Excellent attention to detail You are resourceful, innovative and solution-oriented

Preferred Qualifications

Certified Salesforce Administrator. Other certifications a plus CPQ experience Knowledge of Apex triggers and classes, Visualforce, JavaScript, Lightning components

Why Join Us?

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.