Assistant Manager FOH

Job Description

Job Description

Food Service Managers 11-9051

Job Summary:

The Assistant Manager- FOH is responsible for the shift; including customer satisfaction, cash, labor and inventory control.

Essential Functions:

• Ensure adequate staffing of the shift.
• Supervise and assign tasks to shift personnel according to established standards
• Handle all customer complaints and resolve them in a professional and timely manner
• Monitor labor hourly and react accordingly
• Complete the daily or nightly book work
• Assist in monthly inventory
• Assist in the daily requisition and ordering of products
• Receive and properly store product from vendors
• Performs duties necessary to open or close unit as assigned
• Responsible for reconciliation of the safe and cash drawers
• Maintains the petty cash log and submits for reimbursement
• Assist with preparation of daily deposits and change requests
• May be asked to work catering at other dining service locations and perform various duties as requested by the manager. These functions may be at assigned times other than your scheduled hours
• Perform other duties as assigned

Qualities:

• Ability to effectively communicate with vendors and faculty
• Strong attention to detail
• Able to work independently; as well as, part of a team
• Take initiative, anticipate, prioritize, adjust, and follow tasks through to completion
• Successfully operate within deadlines
• Use creative problem solving skills
• Adhere to company, department and State guidelines as directed
• Handle sensitive and confidential information appropriately
• Predictable and reliable attendance
• Strong customer service skills are a must

Education and Experience:

High school graduate or equivalent; two year degree preferred; previous food service industry and customer service experience required; computer knowledge helpful

Physical Conditions and Demands:

Exposure to hot, noisy, and poor ventilated areas; moderate to heavy lifting, of up to 50 lbs.; constant standing, bending, and walking; exposure to various types of food